Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Parental leave
telemedicine
Mental wellness support
Equal opportunity employer
Job Description
Restaurant Brands International Inc. (RBI) is a global leader in the quick service restaurant (QSR) industry, renowned for managing some of the world's most iconic and widely recognized restaurant brands. With nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories, RBI's portfolio includes four powerhouse brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These brands operate independently but benefit from RBI's global scale, shared best practices, and a unified commitment to sustainable growth and community support. RBI's mission is deeply rooted in fostering exceptional employee and franchisee relationships, advancing sustainable... Show More
Job Requirements
- Bachelor's degree in business, hospitality, or related field required
- minimum 3 years of leadership experience in quick service restaurant operations
- ability to coach and train restaurant management teams effectively
- strong understanding of brand standards, food safety, and guest service principles
- proficiency in analyzing operational and guest satisfaction data
- excellent organizational and communication skills
- ability to manage and prioritize a large portfolio of restaurants
- willingness to travel frequently as required for in-restaurant visits
- commitment to delivering measurable improvements in guest satisfaction and operational excellence
Job Qualifications
- Bachelor's degree in business, hospitality, or related field
- minimum 3 years of restaurant operations leadership experience in QSR
- proven track record of improving operational execution and guest satisfaction
- experience training, coaching, or leading restaurant managers or teams
- strong coaching and training abilities with practical feedback skills
- excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- ability to analyze guest and operational data and translate into actionable plans
- highly organized and disciplined
- strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- coach restaurant general managers and leadership teams on critical drivers of guest satisfaction including speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- observe service routines and provide immediate, constructive feedback
- track execution against bottom-performer routines and operational frameworks ensuring compliance with brand standards
- use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- partner with restaurant leaders to implement action plans to improve guest outcomes
- conduct follow-ups to verify progress and reinforce accountability
- share success stories and practical playbooks to scale what works
- deliver in-restaurant coaching and training for managers and district managers
- support rollout of new operations initiatives, technology, or training programs
- reinforce Popeyes Academy learning with live, practical application
- build capability in RGMs and shift leaders to sustain improvements
- partner with FBP to align coaching with franchise business plans
- provide monthly updates to FBP on progress, commitments, and results
- escalate persistent performance issues ensuring support from Ops Services
- document findings, monitor corrective actions, and track guest experience KPIs
- join restaurant visits with FBPs to share insights and align plans
- prepare visit reports and maintain communication with leadership
- participate in FBP-led business reviews focused on operations improvement
- conduct deep-dive reviews with underperforming restaurants
- support systemwide initiatives such as NRO support, Elevate rollouts, and seed training for brand initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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