Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C

Dearborn, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.25 - $16.75

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid parental leave

Mental wellness support

telemedicine

Paid Time Off

Job Description

Restaurant Brands International Inc. (RBI) is one of the world’s largest quick service restaurant companies, boasting nearly $45 billion in annual system-wide sales and operating over 32,000 restaurants across more than 120 countries and territories. RBI is the proud owner of four of the most iconic and prominent quick service restaurant brands globally: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each of these independently operated brands has a long-standing history of serving their respective guests, franchisees, and communities with dedication and excellence.

RBI operates under a strong commitment to sustainability and corporate responsibility through its Restaurant Br... Show More

Job Requirements

Bachelor's degree in business, hospitality, or related field required
Minimum three years of restaurant operations leadership experience in quick service restaurants
Proven ability to improve operational execution and guest satisfaction
Experience training, coaching, or leading restaurant managers or teams
Strong practical coaching skills
Excellent knowledge of QSR routines and guest service fundamentals
Thorough understanding of food safety regulations
Ability to analyze data and develop actionable plans
Excellent organizational skills
Strong verbal and written communication abilities

Job Qualifications

Bachelor's degree in business, hospitality, or a related field
Minimum three years of restaurant operations leadership experience in quick service restaurants
Proven track record of improving operational execution and guest satisfaction
Experience in training, coaching, or leading restaurant managers or teams
Strong coaching and training skills with practical in-the-moment feedback ability
Excellent knowledge of quick service restaurant operating routines and guest service fundamentals
Comprehensive understanding of food safety standards
Ability to analyze guest and operational data and formulate effective action plans
Highly organized and disciplined with the capacity to manage a large portfolio
Strong communication and collaboration skills

Job Duties

Conduct structured operational assessments for assigned restaurants
Coach restaurant general managers and leadership teams on guest satisfaction drivers such as speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
Observe service routines and provide immediate constructive feedback
Track execution against bottom-performer routines and operational frameworks ensuring brand standards compliance
Use guest satisfaction surveys, operations scores, and guest complaints data to identify underperforming restaurants
Partner with restaurant leaders to implement action plans improving guest outcomes
Conduct follow-ups to verify progress and reinforce accountability
Share success stories and practical playbooks across restaurants
Deliver in-restaurant coaching and training for Managers and District Managers
Support rollout of new operations initiatives, technology, or training programs
Reinforce Popeyes Academy learning with live practical application in restaurants
Build capability in RGMs and shift leaders to sustain improvements beyond visits
Partner with Franchise Business Partner to align operations coaching with franchise business plans
Provide monthly progress updates to Franchise Business Partner
Escalate persistent performance issues to operations leadership
Document findings, monitor corrective actions, and track guest experience KPIs
Join restaurant visits with Franchise Business Partners to share insights and align coaching plans
Prepare visit reports and maintain communication with Field & Operations Services leadership
Participate in business reviews focusing on operations improvements
Conduct deep-dive reviews with underperforming restaurants, escalating issues
Support systemwide initiatives such as NRO support, Elevate rollouts, and seed training for brand initiatives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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