Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Mental wellness support
Paid parental leave
Free Telemedicine
Paid Time Off
Employee assistance program
Diversity and inclusion initiatives
Job Description
Restaurant Brands International Inc. (RBI) is one of the world's largest quick-service restaurant companies, boasting nearly $45 billion in annual system-wide sales and operating over 32,000 restaurants across more than 120 countries and territories. RBI owns four of the most prominent and iconic quick-service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These brands have been serving their guests, franchisees, and communities for decades with a commitment to quality and community involvement. RBI operates with a vision to build the most loved restaurant brands in the world by leveraging their global scale, shared best practices, and deep relationships... Show More
Job Requirements
- Bachelor's degree in business, hospitality, or related field
- minimum 3 years of restaurant operations leadership experience in quick service restaurants
- proven experience improving operational execution and guest satisfaction
- experience training or coaching restaurant managers and teams
- strong in-the-moment coaching and feedback skills
- knowledge of quick service restaurant operating routines, guest service fundamentals, and food safety
- ability to analyze data and develop clear action plans
- organizational skills and ability to manage a large portfolio
- strong communication and collaboration skills
Job Qualifications
- Bachelor's degree in Business, Hospitality, or a related field
- 3+ years of restaurant operations leadership experience in quick service restaurants
- proven track record of improving operational execution and guest satisfaction
- experience in training, coaching, or leading restaurant managers or teams
- strong coaching and training abilities with practical 'in-the-moment' feedback skills
- excellent knowledge of quick service restaurant operating routines, guest service fundamentals, and food safety
- ability to analyze guest and operational data and translate into action plans
- highly organized and disciplined
- strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- coach restaurant general managers and leadership teams on critical drivers of guest satisfaction including speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- observe service routines and deliver immediate, constructive feedback
- track execution against operational frameworks and ensure compliance with brand standards
- use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants
- partner with restaurant leaders to implement action plans that improve guest outcomes
- conduct follow-ups to verify progress and reinforce accountability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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