Sr. Analyst, Operations Partner, Popeyes Louisiana Kitchen, US&C
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Parental leave
telemedicine
Mental wellness support
retirement savings plan
Job Description
Restaurant Brands International Inc. (RBI) is one of the largest quick service restaurant companies globally, boasting nearly $45 billion in annual system-wide sales and operating more than 32,000 restaurants across over 120 countries and territories. RBI is the parent company of four world-renowned and iconic quick service restaurant brands: TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. Each brand operates independently, yet benefits from the global scale and shared best practices enabled by ownership under RBI. These brands have long histories of serving their guests, franchisees, and communities with commitment and excellence. RBI is deeply invested in sustainable outcomes spanning... Show More
Job Requirements
- Bachelor's degree in business, hospitality, or related field
- minimum of 3 years of restaurant operations leadership
- experience in quick service restaurant environment
- proven ability to improve operational execution and guest satisfaction
- experience in coaching or training restaurant management
- knowledge of food safety and service routines
- strong analytical and organizational skills
- excellent communication skills
- ability to manage multiple restaurants
- willingness to travel frequently
Job Qualifications
- Bachelor's degree in business, hospitality, or a related field
- 3+ years of restaurant operations leadership experience in quick service restaurants
- proven track record in improving operational execution and guest satisfaction
- experience training, coaching, or leading restaurant managers and teams
- strong coaching and training abilities with practical feedback skills
- excellent knowledge of quick service restaurant operations, guest service fundamentals, and food safety
- ability to analyze guest and operational data and translate into action plans
- highly organized and disciplined
- strong communication and collaboration skills
Job Duties
- Conduct structured operational assessments across assigned restaurants
- coach restaurant general managers and leadership teams on speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- observe service routines and deliver immediate, constructive feedback
- track execution against operational frameworks ensuring brand standard compliance
- use guest satisfaction surveys, operation scores, and complaint data to identify underperforming restaurants
- partner with restaurant leaders to implement action plans
- conduct follow-ups to verify progress and reinforce accountability
- share success stories and practical playbooks
- deliver in-restaurant coaching and training for managers and district managers
- support rollout of new operations initiatives, technology, or training programs
- reinforce Popeyes Academy learning with live practical application
- build capability in RGMs and shift leaders
- align coaching plans with franchise business plans
- provide monthly updates to FBP
- escalate persistent performance issues
- document findings and monitor corrective actions
- join restaurant visits with FBPs
- prepare visit reports and maintain communication with leadership
- participate in business reviews presenting operational insights
- conduct deep-dive reviews with underperforming restaurants
- support systemwide initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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