Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee assistance program
Job Description
FedEx Logistics is a globally recognized leader in providing comprehensive freight forwarding, import and export services, and supply chain management solutions. As part of the FedEx family, it offers an extensive network that helps businesses of all sizes to navigate the complexities of global trade. FedEx Logistics specializes in international ocean and air freight forwarding, surface transportation, customs brokerage, trade advisory services, advanced e-commerce solutions, and trade facilitation. The company prides itself on its commitment to quality service, reliability, and innovation, ensuring that customers receive the highest standards of logistics support to meet their diverse shipping needs.
The Freight Forwar... Show More
The Freight Forwar... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of experience in freight forwarding or logistics
- Proficient computer skills
- Strong communication and organizational abilities
- Knowledge of freight forwarding processes
- Familiar with air export regulations and Schedule B tariff classification
- Understanding of international trade banking requirements
- Awareness of hazardous materials handling and related regulations
- Basic math competency
- Ability to resolve shipment and billing issues
- Experience with customer service in logistics
Job Qualifications
- High school diploma/GED
- Proficient computer skills
- Strong customer service, organizational, and communication (written/oral) skills
- Strong knowledge of freight forwarding or logistics
- Strong knowledge of air export regulations related to export and Schedule B tariff classification
- Understanding of banking requirements for international trade
- Knowledge of regulations regarding dangerous goods shipping and foreign regulations
- Familiarity with handling hazardous materials
- Knowledge of regulations for import/export related to DOT
- Basic math skills for conversions to metric and currency evaluations
- Three (3) years of experience in freight forwarding or logistics
Job Duties
- Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries
- Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) to ensure compliance with all applicable laws and transportation regulations
- Anticipate, identify, and resolve problems which could delay timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed customer service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms
- Resolve billing issues and ensure accurate invoicing and vendor payments
- Complete accurate data input or corrections into computer files
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- Develop rates and/or provide quotes for the movement of freight
- Research and negotiate Air Carrier and CFS rates
- Generate special manual reports to meet customer's needs
- Participate in QBR meetings with customers via phone or face-to-face
- Review Letters of Credit
- Handle ITAR shipments
- Coordinate out of gauge shipments
- Handle hazardous materials shipments
- Monitor, address, and delegate all iServe Cases
- Work with management to anticipate and identify workflow and productivity issues
- Assist with training within the department
- Assist in account implementation including SOP development with customers, operations, and sales department
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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