Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Childcare Reimbursement
Vacation Time
Tuition Reimbursement
Free Meals
Free parking
associate discounts
Job Description
MotorCity Casino Hotel is a premier entertainment destination located in the heart of Detroit. Known for its vibrant gaming atmosphere, exceptional dining experiences, and luxurious accommodations, MotorCity offers guests an unmatched casino experience. The establishment prides itself not only on providing top-tier entertainment but also on creating a positive work environment where associates can thrive and grow professionally. Recognized for its commitment to community involvement, MotorCity actively participates in local philanthropic initiatives through its Helping Hands committee, aiming to make a meaningful impact on the Detroit community. The company fosters a culture of inclusivity, excellence, and teamwork, which has made... Show More
Job Requirements
- High school diploma or equivalent
- Associate's degree preferred
- Previous sportsbook supervisory experience
- Extensive knowledge of computers, touch screens and a/v system
- Must have basic computer knowledge including Microsoft Excel
- Must be able to work weekends and holidays as scheduled
- Ability to obtain and maintain applicable licenses and satisfy all regulatory requirements
- Ability to sit/stand for extended periods at a time
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Experience in sports or online gaming and compliance preferred
- Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop and stack
Job Qualifications
- High school diploma or equivalent
- Associate's degree preferred
- Previous sportsbook supervisory experience
- Extensive knowledge of computers, touch screens and a/v system
- Basic computer knowledge including Microsoft Excel
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Experience in sports or online gaming and compliance preferred
- Physically mobile with reasonable accommodations including the ability to push, pull, reach, bend, twist, stoop and stack
Job Duties
- Supervise the Sportsbook floor including cashier location assignments, supervisor assignments, and customer service staff supervisors
- Monitor all monies being wagered
- Approve or deny wagers from guests in conjunction with the Risk and Trading Team
- Quickly handle escalated guest disputes in the Sportsbook from cashiers and supervisors
- Supervise cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements
- Provide outstanding customer service to both guests and employees
- Maintain complete confidentiality of all company information
- Assist the management team in maintaining control and authority over the Sportsbook
- Proactively report any technical issues with tills or TVs to the IT team
- Ensure that all employees perform services and transactions in accordance with company policies and all applicable laws and regulations
- Perform other responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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