Sportsbook Dual Rate Supervisor and Ticket Writer - Full Time (Horseshoe Hammond)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,500.00 - $64,500.00
Work Schedule
Standard Hours
Job Description
Horseshoe Casino Hammond stands as a premier entertainment and gambling destination located just 20 minutes from downtown Chicago, serving both Chicago and Northwest Indiana. Known for its vibrant and engaging atmosphere, Horseshoe Hammond offers more than 2,100 slot machines and over 100 table games, catering to a wide array of gaming preferences. The casino also features fresh dining options such as The Eatery: Cafe and H Burger, ensuring that guests enjoy a complete and satisfying experience beyond just gaming. Recognized as the Best Place to Work for nine consecutive years, Horseshoe Casino Hammond prides itself on fostering a positive work... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- knowledge of wagering and sportsbook operations preferred
- strong communication skills
- ability to work flexible hours including nights and weekends
- reliable attendance
- ability to handle cash accurately
- must comply with all regulatory and company policies
- capability to supervise personnel for supervisory role
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service role preferred
- knowledge of wagering and sportsbook operations a plus
- strong interpersonal and communication skills
- ability to work in a fast-paced environment
- demonstrated leadership capabilities for supervisory position
- ability to handle cash transactions accurately
- understanding of compliance and regulatory guidelines
- proficiency with computer systems
Job Duties
- Greets customers
- inputs betting information into computer
- prints ticket
- accepts money and gives ticket and change to customers
- accurately maintains bank
- verifies winning tickets
- handles and solves any concerns and questions by customers
- explains wagering information when needed
- maintains and updates betting boards or televisions for customers to view
- meets attendance guidelines and adheres to regulatory, departmental and company policies
- supervises all wagering policies of the race and sportsbooks
- ensures all AML and Title 31 procedures are followed and tracked accurately
- supervises the function of all personnel in sportsbook operations ensuring maximum productivity
- ensures betting limit guidelines are followed
- resolves any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
- ensures customer recognition and development are foremost duties for all personnel
- ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the companys assets
- inspects facilities and equipment to ensure they are available and functioning properly
- informs management of any issues with equipment or needed repairs
- creates a fun, positive work environment for all employees of horseshoe employees
- performs other duties as assigned by the sportsbook manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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