Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $28.85
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and development opportunities
Job Description
The Bay Club Company, known as TBCC, is a renowned leader in the hospitality and luxury club industry, delivering exceptional experiences in a variety of sports, fitness, and leisure environments. With a strong commitment to fostering a supportive and dynamic workplace culture, TBCC emphasizes its core values, known as the "Actions We Live By," which guide every interaction and decision made within the company. These values include being genuine and honest, proactive, humble yet hardworking, unified as one team, and perpetually curious. This unique organizational culture is at the heart of TBCC's success and distinguishes it as a top choice... Show More
Job Requirements
- High school diploma or equivalent
- At least one year experience in the hospitality industry or related service position preferred
- Strong communication skills, both written and oral
- Ability to utilize computer software including spa software and email communication software
- Ability to stand as needed
- Ability to deal with unpleasant or angry people and problem solve difficult situations
- Flexibility to work day and evening shifts, weekends and holidays
- Ability to perform opening and/or closing duties
- Ability to maintain cleanliness and manage cash transactions
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Ability to read, understand and communicate information and ideas in writing so others will understand
- Ability to understand and communicate so others can understand ideas and information
- Ability to utilize spa software program and email communication software, such as Microsoft Outlook
- Knowledge of company policies
Job Duties
- Greet members and guests upon arrival to the Club
- Check members in by swiping their membership card
- Ensure all guests to the Club fully complete a guest registration waiver and pay any applicable guest fees
- Book appointments, program and class reservations for members
- Provide information regarding Club programming and facilities
- Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
- Operate cash register
- Process payments
- Manage and handle cash and balance cash drawer each shift
- Perform opening and/or closing duties, as required
- Answer and transfer phone calls
- Assist in maintaining the cleanliness and stock levels of Sports Desk, Lobby area and lobby retail and/or marketing campaign displays
- Communicate timely and follow up, as appropriate
- Provide membership sales team with guest/prospect lead contact information
- Active participation in required events, required programs, required meetings and required trainings
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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