Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career development opportunities
Diversity and inclusion initiatives
Job Description
PENN Entertainment is a renowned leader in the entertainment industry, operating 43 destinations across North America. These include casinos, integrated entertainment venues, and sports content platforms, highlighted by innovative offerings such as ESPN BET and theScore Bet Sportsbook and Casino. As a premier provider of casino gaming experiences combined with sports content and online betting, PENN Entertainment has cemented its place as a top entertainment destination for diverse audiences. The company's commitment goes beyond just entertainment; it actively pursues diversity, sustainability, and community enrichment, making it a highly respected employer and partner in the industry.
PENN Entertainment is currently seeking... Show More
PENN Entertainment is currently seeking... Show More
Job Requirements
- Must be 21 or older
- Must have high school diploma or GED equivalent
- Must be outgoing, energetic and enthusiastic attitude
- Must enjoy hosting and serving others
- Must be comfortable initiating conversations and creating a fun environment with our guests
- Able to promptly and accurately follow instructions given by supervisor or manager
- Must qualify for licensing by Ohio Lottery Commission
- Must be able to work as a team
- Must be able to tolerate a high stimulus environment
- Must be able to work at a very fast pace and walk long distances throughout the shift
- Must be able to pass a background check
- Must have open availability including all three shifts, weekends, and holidays
- Must be able to respond to visual and oral cues
- Must meet professional appearance standards as prescribed by company policy
- Must be comfortable and capable learning new software
Job Qualifications
- High school diploma or GED equivalent
- Prior experience in hospitality or customer service preferred
- Excellent interpersonal and communication skills
- Ability to work effectively in a team environment
- Strong multitasking and time management skills
- Knowledge of company and state policies related to gaming and alcohol service
- Ability to maintain professionalism in a fast paced environment
- Experience handling cash and credit card transactions
- Willingness to work flexible shifts including weekends and holidays
Job Duties
- Responsible for fostering a fun environment
- Responsible for being a gracious host to all guests and co-workers
- Responsible for promoting a positive influence in the community and participating in company-sponsored events
- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program
- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S. training
- Promote gaming events and promotions
- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities
- Maintain a clean and stocked workstation
- Comply with state, company, and department policies and regulations
- Must have open availability including all three shifts, weekends, and holidays
- Responsible for serving, pre-bussing, bussing and cleaning your section and your teammates section (full-hands in and full-hands out)
- Roll silverware and clean during down time
- Perform all opening and closing side work at the direction of your supervisor or manager
- Help team members ensure guest is served in a timely manner
- Expedite and run food for all tables
- Keep the restaurant clean, organized, and sanitized
- Must be able to understand and articulate the menu and drinks to guests
- Tip out bartenders
- Stock and clean your section
- Must participate in end of shift rolling silverware and completion of side work, as a team, until it is all completed
- Will work special events, as needed
- Other duties, as needed
Job Qualifications
Experience
No experience required
Job Location
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