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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,200.00 - $92,700.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
bonus opportunity
401(k)
Medical
Dental
Vision
Health savings account
Flexible spending account
Life insurance
Paid Time Off
Paid parental leave
Tuition Assistance
Job Description
Farmers is a renowned insurance company well recognized for its commitment to delivering peace of mind through protection and comprehensive advice to its customers. Distinguished by its memorable commercials, Farmers goes beyond just advertising by fostering a high-performance culture that emphasizes results, accountability, and continuous growth. Established as an award-winning, equal opportunity employer, Farmers is dedicated to the strength of an inclusive workforce and supports the well-being of its employees and communities through extensive benefits, volunteer programs, and nonprofit partnerships. The company thrives on innovation, collaboration, and adaptability, striving to meet evolving customer and business needs while maintaining a focus... Show More
Job Requirements
- high school diploma or equivalent
- bachelor’s degree preferred
- sales leadership experience
- ability to operate computer and office equipment for extended periods
- ability to sit or stand for extended times
- effective communication skills
- ability to work in a hybrid work environment
Job Qualifications
- high school diploma or equivalent
- bachelor’s degree preferred
- sales leadership experience
- proven ability to drive results through coaching and leadership
- advanced understanding of contact center processes and customer needs
- strong communication and interpersonal skills
- ability to inspire and mentor team members
Job Duties
- monitors all aspects of team performance including customer experience work product quality efficiency and compliance
- creates and implements plans to improve team performance and develop individual skills
- ensures team members meet individual and team performance goals
- communicates individual performance to team members and reports team performance to management
- responds to customer inquiries as requested
- partners with other leaders to develop and execute process improvements
- maintains knowledge of procedures contractual provisions and regulatory requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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