Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,000.00 - $86,500.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Shift Differentials
Career development opportunities
Job Description
gategroup is a leading global provider of onboard catering and hospitality services, specializing in enhancing the travel experience for millions of passengers every day. With a commitment to excellence, integrity, passion, and accountability, gategroup strives to deliver superior service in airport and airline catering operations, ensuring that every journey is comfortable and memorable. The company operates in the dynamic aviation sector, managing a wide range of airport services including meal preparation, delivery, and customer interaction, emphasizing innovation and customer satisfaction within highly regulated environments.
This airline operations specialist role within gategroup involves critical responsibility in managing and monitoring airline flig... Show More
This airline operations specialist role within gategroup involves critical responsibility in managing and monitoring airline flig... Show More
Job Requirements
- H.S. diploma required
- Minimum 2 years of general work experience in a customer service capacity
- Basic computer skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Excellent written and oral communication skills
Job Qualifications
- H.S. diploma required
- Associate's degree preferred
- Minimum 2 years of general work experience in a customer service capacity required
- Experience working in the airline industry is preferred
- Have basic computer skills
- Strong customer service skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision/off-site environment
- Able to communicate status changes to all parties in a timely manner
- Able to develop rapport with major client
- Excellent written and oral communication skills
Job Duties
- Monitors airline arrival and departure times and ensures catering teams complete flights as assigned
- Monitors driver's kitchen department time, alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft, delaying return to unit
- Communicates airline changes and updates to the unit dispatch and catering teams
- Provides accurate and timely information regarding the operation
- Proactively informs supervisor/dispatcher of operational changes and speaks directly to transportation teams on the field
- Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay
- Tracks all flight, gate, meal order and other changes in flights
- Checks that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
- Answers and logs customer calls, concerns and complaints and helps to resolve on-going issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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