Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,000.00 - $86,500.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Shift Differentials
Career development opportunities
Job Description
gategroup is a leading global provider of airline catering and onboard service solutions. With a commitment to enhancing the travel experience, gategroup operates in numerous airports worldwide, delivering high-quality meals and exceptional customer service for thousands of flights daily. This company thrives on innovation, efficiency, and a passion for excellence, ensuring that every passenger's journey is as comfortable and enjoyable as possible. gategroup values integrity, teamwork, and accountability, making it an employer of choice for individuals who want to contribute to a dynamic, fast-paced industry.
The role being offered is a full-time position based within the airport operations tow... Show More
The role being offered is a full-time position based within the airport operations tow... Show More
Job Requirements
- High school diploma required
- Minimum 2 years of general work experience in customer service capacity
- Basic computer skills
- Strong customer service skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environment
- Able to work with a minimum of supervision in an off-site environment
- Able to communicate status changes to all parties in a timely manner
- Excellent written and oral communication skills
Job Qualifications
- High school diploma required
- Associate's degree preferred
- Minimum 2 years of general work experience in customer service capacity required
- Experience in the airline industry preferred
- Basic computer skills
- Strong customer service skills
- Able to drive on the ramp
- Able to multi-task in a dynamic customer environment
- Detail oriented
- Able to keep calm in high pressure environments
- Able to work with minimal supervision in an off-site environment
- Excellent written and oral communication skills
- Able to communicate status changes in a timely manner
- Able to develop rapport with major clients
Job Duties
- Monitors airline arrival and departure times and ensures catering teams complete flights as assigned
- Monitors driver's kitchen department time and alerts unit management when on time departure is in jeopardy and when drivers are late off aircraft delaying return to unit
- Communicates airline changes and updates to unit dispatch and catering teams providing timely and accurate information
- Proactively informs supervisor or dispatcher of operational changes and speaks directly to transportation teams in the field
- Partners with Department Manager in delay discussions and researches when contesting delays
- Tracks all changes in flights, gates, meal orders and other updates
- Checks that drivers have completed their run sheets accurately and ensures compliance with customer specifications
- Answers and logs customer calls, concerns, and complaints and helps to resolve ongoing issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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