Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $25.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Tuition Reimbursement
Employee assistance program
Job Description
Cleveland Clinic Tradition Hospital is a premier healthcare facility located in Port St. Lucie, Florida. Established in 2013 and expanded in 2017, the hospital is a state-of-the-art acute care center featuring 177 patient rooms and a broad spectrum of medical services designed to cater to the diverse needs of the community it serves. As part of the acclaimed Cleveland Clinic network, Tradition Hospital upholds a commitment to superior patient care and excellence in medical services, integrating cutting-edge technology with compassionate caregiving. The hospital's approach emphasizes outstanding customer service, a foundational element that distinguishes Cleveland Clinic as a leader in the... Show More
Job Requirements
- High school diploma or GED
- Two years related experience in an area providing knowledge of medical terminology including patient registration, patient billing, insurance processing or appointment/OR scheduling or three years of customer service concierge experience
- Proficiency in use of personal computers and general knowledge of PC based systems and software
- Knowledge of Microsoft Word and Excel applications
- Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Job Qualifications
- High school diploma or GED
- Two years related experience in an area providing knowledge of medical terminology including patient registration, patient billing, insurance processing or appointment/OR scheduling or three years of customer service concierge experience
- Proficiency in use of personal computers and general knowledge of PC based systems and software
- Knowledge of Microsoft Word and Excel applications
- Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
- Preferred: In-depth knowledge of medical terminology and/or CPT/ICD coding
Job Duties
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data
- Validate patient physician information and ensure accurate collection
- Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing
- Identify patients in need of financial counseling to ensure appropriate payment of services
- Identify services out of insurance plan or requiring referrals and inform patient of courses of action
- Triage appointments based on diagnosis, patient preferences and physician specialty
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians
- Perform scheduling both intra- and inter-departmentally as requested by physician orders
- Receive orders and process as indicated by the provider and schedule according to protocol
- Maximize department's allocated spaces by scheduling all procedures/surgeries
- Enter appointments into respective programs, both routine and emergency add-on
- Ensure accuracy of all data including appropriate CPT coding and case information
- Enter all updates, corrections and changes to scheduled procedures/surgeries
- Maintain provider schedules for designated unit
- Coordinate multiple physician schedules
- Maintain familiarity with all appropriate scheduling functions
- Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations
- Notify patients of their arrival times per area protocols
- Act as a resource to all department personnel on daily activity
- Communicate with all departments to maximize efficiency and expedite admission process
- Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs
- Communicate with patients and their families to provide detailed instructions, directions and resources available
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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