Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $25.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Seneca Gaming Corporation is a prominent gaming establishment dedicated to providing exceptional entertainment experiences through its premier casino properties. Known for a commitment to excellence and innovation within the gaming industry, Seneca Gaming Corporation continuously strives to enhance guest satisfaction by offering a dynamic range of services and special events that highlight its unique brand identity. Operating within a richly diverse environment, the company seamlessly blends traditional gaming offerings with modern promotional initiatives tailored to meet and exceed customer expectations. The organization adheres strictly to established policies and internal control standards that ensure integrity, security, and operational efficiency across all... Show More
Job Requirements
- Must be 18 years of age or older upon employment
- 3+ years experience in event planning, casino player events preferred
- BS or BA in Marketing or Communications and/or equivalent experience preferred
- Previous customer service experience required
- Must have proven communication, negotiation, financial accounting and budgeting skills
- Must possess strong technical, computer, organizational and project management skills
- Must have experience interacting with ACSC or other casino/property management system including a strong knowledge of player ratings, promotional setup/issuance/redemption, player contact information screen and other marketing related information
- Experience with Bally BI (GUI) or other casino-related Business Intelligence and Campaign Management solution
- Scheduling flexibility and dependability required
Job Qualifications
- Must be 18 years of age or older upon employment
- 3+ years experience in event planning, casino player events preferred
- BS or BA in Marketing or Communications and/or equivalent experience preferred
- Previous customer service experience required
- Must have proven communication, negotiation, financial accounting and budgeting skills
- Must possess strong technical, computer, organizational and project management skills
- Must have experience interacting with ACSC or other casino/property management system including a strong knowledge of player ratings, promotional setup/issuance/redemption, player contact information screen and other marketing related information
- Experience with Bally BI (GUI) or other casino-related Business Intelligence and Campaign Management solution
- Scheduling flexibility and dependability required
- Strong planning and organizational skills with a sense of priority and attention to detail
- Ability to react effectively to change of business demands
- Exceptional attention to detail
- Ability to manage multiple concurrent deadlines
- Comfortable in making autonomous decisions in a timely manner
- Must possess excellent communication and delegation skills
- Ability to write routine correspondence and to speak effectively to the public, employees and guests
- Must have the ability to effectively manage and interact positively with guests and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Job Duties
- Assist in developing strategic special events with property teams to increase brand awareness and exposure
- Assist with property teams through frequent communication on all event activities including updates, timelines and verbal communications
- Work promotional events and meetings when called upon
- Responsible for maintaining records of scheduling, evaluations, daily job tasks, attendance records and payroll for Special Events
- Provide input for future promotions and attend all necessary meetings
- Coordinate setup and execution of all parties and giveaways including slot/table tournaments, gift giveaways, scratch-offs, car giveaways
- Assist in setup and testing of new promotional software and willing to train others
- Supervise Special Events when Corporate Special Events Manager is unavailable
- Provide research and ideas on new and exciting event opportunities based on strategy, demographics and event and marketing analysis
- Assist with all aspects of on-the-day management, pre/post event planning and execution including overviews, briefs, event recaps and reporting
- Assist with all logistical relationships with event vendors and interface with outside vendors to develop, design and produce all casino events and outside functions
- Review events based on response, customer comments and incremental income
- Use ACSC Computer System to review patron eligibility, patron status and promotion outcomes
- Assist in creation and assembly of memos, SGA submissions for upcoming events information sheets, ProFormas, database requests and check requests
- Create and submit requests to the advertising department to ensure proper advertising materials are created, printed, personalized and mailed timely and cost effectively
- Perform SWS data entry for purchase requisitions and BPO entries
- Communicate strongly on event logistics and internal planning with other departments
- Schedule and coordinate on-property meetings with all departments to review events
- Maintain budgets, ProFormas and costs for all events
- Inform and provide the Seneca Gaming Authority with all documents necessary regarding event or promotion production and implementation
- Input data in-group tracking reports for various events, promotion or direct mail analysis
- Assist in organization of floor-themed events and promotions
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
- Promote positive public and guest relations in all communications and during events providing exceptional customer service
- Maintain a professional work environment with team members, supervisors, managers and corporate teams
- Meet attendance guidelines and adhere to regulatory, departmental and company policies
- Complete all required SGC Training programs within nine months from commencement of employment
- Attend all necessary meetings
- Duties, responsibilities, requirements and expectations subject to change as needed with hours determined by a 24-hour schedule
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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