Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Rock Spring Golf Club at West Orange is a distinguished golf facility known for its rich history and exceptional design. Established in 1925, it boasts one of only two public golf courses in the United States designed by the legendary architect Seth Raynor. Raynor's course designs are celebrated nationwide, including prestigious courses such as Fisher's Island in New York, Shoreacres on Chicago's North Shore, and the Mid Ocean Club in Bermuda. Rock Spring's course, stretching 6,600 yards with a par-71 layout, offers a rolling, tree-lined environment featuring Raynor's signature creative green complexes, providing a unique and challenging experience to golf... Show More
Job Requirements
- College education preferred
- 3 years outside sales and marketing experience, preferably in the golf or hospitality industry
- Demonstrated quality interpersonal communication skills
- Presentation skills
- Sales skills
- Dedication and commitment to excellent customer service
- Ability to analyze and solve problems
- Efficiently handle multiple duties under pressure with minimal supervision
- Work flexible hours as required including nights/weekends
- Positive attitude
- Professional manner and appearance
Job Qualifications
- College education preferred
- 3 years outside sales and marketing experience, preferably in the golf or hospitality industry
- Demonstrated quality interpersonal communication skills, presentation skills and sales skills
- Dedication and commitment to excellent customer service
- Ability to analyze and solve problems
- Efficiently handle multiple duties under pressure with minimal supervision
- Work flexible hours as required including nights/weekends
- Positive attitude, professional manner and appearance in all situations
Job Duties
- Sell and organize all special events, weddings, banquets, conferences, group outings, tournaments to corporate clients and the general public in the local market
- Build relationships with media, hotels, convention contacts, golf associations, civic organizations, etc. to promote group outings, special events, and tournament play
- Process all requests for group outings/events. Prepare and maintain and outings calendar for the year. Develop and maintain a perpetual client roster
- Organize and handle all details for group outings, special events, banquets, tournaments, etc. Manage communication between departments to help ensure coordination of all guest needs and activities. Ensure that all employees, especially customer contact personnel, fully understand all pertinent details in order to maximize customer satisfaction
- Assist preparing brochures and group outing information packages
- Conduct orientations and tours as needed for guests. Interact with guests in a congenial and professional manner to provide information regarding facility products, services, amenities, activities, policies, etc.
- Handle customer inquiries and/or complaints in accordance with Club operating policies and procedures
- Be fully knowledgeable of golf shop merchandise, restaurant and bar menus, hotel operations and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist customers with special merchandise orders
- Monitor guest activities. Review customer satisfaction information. Analyze information reflecting customer purchases, usage of amenities, products and services. Make recommendations to appropriate departments as a means of continuous improvement
- Perform other duties as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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