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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
The hiring establishment is a vibrant casino and hotel complex known for offering an exciting and dynamic entertainment experience to its guests. This reputable company is a leader in the hospitality and gaming industry, providing a wide range of services including gaming, dining, lodging, and special events. It prides itself on exceptional customer service, innovative marketing initiatives, and creating an enjoyable atmosphere for visitors of all backgrounds. The organization is dedicated to maintaining a high standard of professionalism and regulatory compliance, which is essential in the gaming environment. The casino and hotel operate in a fast-paced setting where customer interaction... Show More
Job Requirements
- Minimum age of 21 years
- Ability to obtain or renew all government required licenses or certifications
- Ability to work flexible schedules including nights, weekends, holidays, and overtime
- Strong communication skills both written and oral
- Ability to interact well with customers, management, and team members
- Physical ability to stand, walk, bend, stoop, squat, balance, kneel, lift, and move up to 25 pounds
- Ability to maintain physical stamina and mental attitude to work under pressure in a fast-paced environment
- Ability to use computer systems for event management and tournament scoring
Job Qualifications
- Casino/Hotel experience is a plus
- Ability to obtain/renew all government required licenses or certification
- Excellent communication skills both written and oral
- Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company
- Must possess a strong attention to detail
- Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, percent, and to create and interpret bar graphs
- Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment
- Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
- Must be a minimum of 21 years of age
- Champion of customer service and building positive team spirit
- Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
Job Duties
- Provide excellent customer service by answering questions, giving directions, signing up new Infinity Rewards members, supporting marketing initiatives and solicit interest and sign-ups for casino events
- Help with loading and opening boxes, making sure they are in good condition and proper amount is issued
- Check ID and player's cards
- Observe gaming activity and relay security concerns to appropriate personnel
- Using a computer, perform event management, as well as score tournaments
- Help set-up and run all Casino events and special promotions within department
- Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc
- Move throughout the casino floor at a speed sufficient to satisfy customer needs
- Work varying schedules that reflect the business needs of the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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