Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,900.00 - $57,700.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee Discounts
Paid holidays
Job Description
Fernbank Museum of Natural History is a renowned cultural and educational institution dedicated to providing engaging and informative experiences related to natural history and science. Located in Atlanta, Georgia, Fernbank offers a unique blend of exhibits, educational programs, and special events that captivate diverse audiences ranging from families and schools to professionals and community groups. The museum is committed to excellence in education, conservation, and community engagement, making it a premier destination for those interested in learning about the natural world and inspiring curiosity through interactive and immersive experiences. As part of its dynamic team, Fernbank strives to uphold high... Show More
Job Requirements
- Minimum 2-3 years of experience in event coordination, hospitality sales, or a related client-facing role or equivalent professional experience
- Bachelor’s degree in Hospitality Management, Event Planning, Marketing, or related field is an asset
- flexibility to work evenings, weekends, and holidays as events require
- excellent communication and interpersonal skills
- proficiency in database management and event planning software
- ability to manage multiple projects simultaneously
- strong organizational and problem-solving abilities
Job Qualifications
- Exceptional organizational skills with meticulous attention to detail
- service-oriented mindset with commitment to exceeding client expectations
- flexibility to work evenings, weekends, and holidays as events require
- competent with database management, email systems, and event planning software
- strong problem-solving skills and creative thinking
- ability to remain calm and professional in high-pressure, live-event environments
- ability to handle multiple priorities and to meet strict deadlines
- self-motivated with ability to work autonomously and make decisions
- strong verbal and written communication skills
Job Duties
- Drive venue rental sales through proactive outreach and relationship building
- respond promptly to client inquiries via phone, email, and in-person consultations
- maintain an active pipeline of prospective and confirmed events
- conduct engaging site tours that showcase our unique museum spaces and capabilities
- develop and maintain strong relationships with clients throughout the event planning process
- plan and execute diverse special events with emphasis on social celebrations
- coordinate event logistics from initial planning through setup, execution, and breakdown
- serve as primary on-site point of contact during assigned events to ensure smooth execution
- maintain accurate event documentation, timelines, and checklists to ensure consistent execution
- serve as a key liaison between clients, internal museum departments, and external partners to ensure seamless execution and an exceptional guest experience
- communicate event details clearly to all stakeholders prior to event execution
- set and align client expectations and resolve conflicts to ensure exceptional service
- exercise sound judgment when resolving client concerns and escalate issues when appropriate
- prepare and track event orders, contracts, and payments within scheduling and CRM/database systems
- handle general administrative tasks including filing, data entry, and correspondence
- contribute to overall museum goals and special events and projects as needed
- ensure events adhere to museum standards, policies, and safety requirements
- identify opportunities to improve event processes and enhance the client experience
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Browse restaurant and hotel jobs on OysterLink.
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