Job Overview
Employment Type
Part-time
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
diversity and inclusion
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive conference facilities, stunning accommodations, and diverse entertainment options. As part of the renowned Marriott International portfolio, Gaylord Hotels exemplify a commitment to excellence, hospitality, and memorable guest experiences. This prestigious resort combines the convenience and comfort of a large hotel with the immersive environment of unique exhibitions, concerts, and events, making it an iconic location for leisure and business travelers alike. The resort boasts lush indoor gardens, cascading waterfalls, multiple dining venues, and a variety of entertainment attractions, all designed to offer... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or retail sales preferred
- ability to communicate clearly and professionally
- ability to operate point-of-sale systems
- capacity to stand, sit, or walk for extended periods
- capability to lift and handle objects up to 25 pounds
- availability for on-call part-time work
- ability to follow company policies and procedures
- promptness and courteousness in responding to guest inquiries
Job Qualifications
- High school diploma or equivalent
- experience in customer service or retail sales preferred
- strong communication and interpersonal skills
- ability to operate point-of-sale systems
- ability to work in a fast-paced environment
- teamwork and collaboration skills
- ability to handle cash and deposits accurately
- ability to follow company policies and procedures
- basic proficiency with technology and electronic communication
- physical ability to stand, sit, walk for long periods and lift up to 25 pounds
Job Duties
- Provide customer service in operations during various exhibitions and shows
- operate attractions/events to help guests enjoy a safe experience
- sell tickets for attractions/events with accurate and suggestive information
- sell retail merchandise using suggestive sales techniques and maintain displays as needed
- use the cash register and point-of-sale system to sell tickets or merchandise
- be responsible for cash handling and deposits following established procedures
- respond to guest inquiries by phone, in person, or electronically in a prompt and courteous manner
- guide guests to the appropriate location with clear instructions
- comply with all company policies and procedures
- report accidents, injuries, and unsafe working conditions to management
- maintain a clean and professional appearance
- protect company property and confidential information
- greet and recognize all guests according to company standards
- anticipate and meet guest service needs and express genuine appreciation
- communicate clearly and professionally
- develop and maintain positive working relationships
- support the team to achieve common goals
- ensure compliance with quality standards
- identify and recommend ideas to improve effectiveness, productivity, quality, safety, or reduce costs
- stand, sit, or walk for long periods
- move, lift, transport, push, pull, and place objects up to 25 pounds without assistance
- perform other reasonable work tasks as requested
Job Qualifications
Experience
No experience required
Job Location
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