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Special Events Assistant Manager (NE) - Seasonal
Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) retirement plan
Paid Time Off
Employee Discounts
performance bonuses
Training and development programs
Employee wellness programs
Job Description
Gaylord Palms Resort & Convention Center, located in Kissimmee, Florida, is a premier destination known for its extensive meeting spaces, exceptional amenities, and world-class guest experiences. Part of the renowned Marriott International portfolio, Gaylord Palms blends the warmth of Southern hospitality with innovative event planning and entertainment. This full-service resort features beautifully landscaped gardens, luxurious rooms, multiple dining options, and extensive recreational facilities including golf, fitness centers, and entertainment venues. It is a vibrant hub for both leisure travelers and business guests, hosting a variety of high-profile meetings, conferences, and special events throughout the year. As a seasonal position within... Show More
Job Requirements
- High school diploma or GED
- Two years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area
- OR two-year degree from accredited university in hospitality or related major
- One year experience in hospitality, event management, food and beverage, sales and marketing, or comparable professional area
- Ability to lead and manage a team
- Strong organizational skills
- Excellent communication skills
- Proficiency in relevant software systems
- Ability to work full time in seasonal position
- Commitment to guest satisfaction
- Ability to handle guest complaints effectively
Job Qualifications
- High school diploma or GED
- Two years experience in hospitality, event management, food and beverage, sales and marketing, or related area
- OR two-year degree from accredited university in hospitality or related field
- One year experience in hospitality, event management, food and beverage, sales and marketing, or comparable area
- Strong leadership skills
- Excellent communication and interpersonal skills
- Proficiency in event management software
- Ability to manage budgets and vendor relationships
- Customer service orientation
- Problem-solving and conflict resolution skills
Job Duties
- Assist in planning and execution of meetings and special events
- Assist in implementation of departmental strategies
- Promote and assist in execution of all property events
- Lead the team to meet and exceed daily and weekly goals including sales, attendance, guest satisfaction, safety
- Research and analyze new products, pricing and services of competition
- Assist in apprising property of all groups impacting operations
- Assist in execution of event management strategy aligned with company’s business strategy
- Conduct daily walk-through of banquet floor to promote client satisfaction and quality standards
- Learn, operate and train employees on event management software systems
- Assist in developing relationships with outside vendors and establishing prices and service agreements
- Create opportunities to upsell during event planning
- Assist in managing department controllable expenses to achieve or exceed budgeted goals
- Manage merchandise inventory and enhance displays to increase sales
- Create an atmosphere that meets or exceeds guest expectations
- Set positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Verify employees understand expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction during departmental meetings
- Interview, select and train employees
- Appraise employees’ productivity and efficiency for promotions or changes
- Provide safety and security for employees and property
- Monitor employee attendance and records
- Help direct supervisors achieve development goals
- Conduct annual performance appraisals with direct reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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