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Special Events Assistant Manager (NE) - Seasonal
Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Job Description
Gaylord Palms Resort & Convention Center is a renowned hospitality establishment located in Kissimmee, Florida. Part of the prestigious Gaylord Hotels portfolio under Marriott International, the resort is well-known for its expansive and luxurious accommodations, meeting and event spaces, and exceptional guest services. This full-service resort offers a dynamic environment that combines leisure amenities such as golf, fitness, and entertainment with extensive facilities for meetings and special events. Gaylord Palms Resort & Convention Center is dedicated to creating extraordinary experiences for guests and visitors by blending innovative services with a warm, welcoming atmosphere.
The role available at Gaylord P... Show More
The role available at Gaylord P... Show More
Job Requirements
- High school diploma or GED
- Minimum 1-2 years experience in hospitality or related field
- Ability to manage teams and projects
- Strong organizational skills
- Excellent communication skills
- Proficiency with event-related software
- Ability to work in a fast-paced environment
- Flexibility to work full-time hours
- Capability to interact with guests and handle complaints professionally
- Commitment to safety standards
- Must be located at Gaylord Palms Resort & Convention Center, Kissimmee, Florida
- Must be eligible for full-time employment
- Eligible for bonus compensation
- Ability to conduct performance reviews and training sessions
Job Qualifications
- High school diploma or GED with 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related field
- OR 2-year degree in hospitality or related major with 1 year experience in hospitality, event management, food and beverage, sales and marketing, or comparable area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in event management and related software systems
- Ability to analyze market trends and competition
- Customer service oriented
- Skilled in budgeting and financial management
- Experience managing vendor relationships
- Problem-solving and conflict resolution skills
- Knowledge of safety and security protocols
- Capable of training and developing employees
Job Duties
- Assist in planning and execution of meetings and special events
- Assist in implementation of departmental strategies
- Promote and execute property events with seamless sales to operations turnover
- Lead team to meet and exceed daily and weekly goals including sales, attendance, guest satisfaction, safety
- Research and analyze new products, pricing, and competition
- Assist in communication of group impacts on property operations
- Conduct daily banquet floor walkthroughs
- Train employees on event-related software systems
- Develop relationships with vendors and establish service agreements
- Create upselling opportunities during event planning
- Manage departmental expenses to achieve budget goals
- Oversee merchandise inventory and enhance displays
- Create atmosphere exceeding guest expectations
- Handle guest feedback and complaints
- Empower employees to provide excellent customer service
- Verify employee understanding of expectations
- Emphasize guest satisfaction in meetings
- Conduct employee interviews, selection, and training
- Appraise productivity for promotions or status changes
- Ensure safety and security of employees and property
- Monitor attendance and absences
- Support supervisors in development goals
- Conduct annual performance appraisals according to SOPs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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