Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Resort located in Hilton Head Island, SC, is a renowned hospitality establishment that prides itself on delivering exceptional guest experiences through a combination of superb service, luxurious amenities, and a welcoming environment. As part of its commitment to excellence, Sonesta Resort features Arum Spa, a tranquil oasis dedicated to enhancing the well-being and relaxation of its guests. The resort is celebrated for blending Southern charm with a multifaceted approach to guest satisfaction, offering not only exquisite accommodations but also a variety of recreational and wellness services tailored to meet diverse visitor needs.
The role of Spa Reception ... Show More
The role of Spa Reception ... Show More
Job Requirements
- minimum one-year experience in spa and retail environment
- high school diploma
- fluent in English
- proficient in Microsoft Word
- knowledge of multi-line phone system
- ability to operate basic office equipment
- able to carry or lift up to 25 pounds
- flexible availability
- ability to stand continuously
- good communication skills
- reading comprehension
- basic math skills
- willing to work nights, weekends, and/or holidays
Job Qualifications
- minimum one-year experience in spa and retail environment
- excellent customer service skills in a fast-paced environment
- high school diploma
- fluent in English
- proficient in Microsoft Word
- knowledge of multi-line phone system
- ability to operate basic office equipment such as calculator and dictation equipment
- knowledge of computers and software programs such as scheduling, email and word processing
Job Duties
- manage day-to-day spa operations
- communicate and enforce policies and procedures
- provide excellent customer service and organizational skills
- answer the phone in a professional and knowledgeable manner, obtain appropriate information and address the guest's needs
- recommend and schedule service appointments and service packages
- assist with group booking and coordination
- maximize business levels
- schedule new appointments and answer all calls that come into the spa
- cross-sell and upsell services
- work closely with the Spa Director and/or Supervisor to educate, promote and sell merchandise on an on-going basis
- maintain basic record keeping practices and procedures
- daily maintenance of the spa's lobby/reception area
- promote teamwork and quality service by daily communication and coordination with Spa Director and Spa Supervisor
- ensure that guests are greeted with enthusiasm and professionalism while always providing the highest level of exceptional customer service and are invited back at departure
- provide tours to potential client's on site-visits
- act as an ambassador for Sonesta while at work and away
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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