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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
employee discount
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company known for its exceptional service and commitment to guest satisfaction. Established as a leader in the hotel industry, Four Seasons operates a collection of properties worldwide that emphasize not only luxury and comfort but also personalized experiences that create lasting memories. The company is powered by a diverse team that values growth, collaboration, and a culture grounded in respect and genuine care for both guests and employees alike. Four Seasons focuses on cultivating an inclusive and world-class employee experience to empower its people to deliver unparalleled service and... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel experience required
- Ability to communicate in English
- Strong customer service orientation
- Ability to handle cash and maintain financial accuracy
- Ability to resolve guest complaints effectively
- Flexibility to work varied shifts
- Ability to maintain professionalism and follow company policies
Job Qualifications
- Hotel experience preferred
- Spa experience an asset
- Ability to read and write in English
- Strong customer service skills
- Good communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with computer systems
Job Duties
- Books and cancels appointments efficiently and friendly using guest names when possible
- Issues relaxation lounge keys to male guests
- Assesses guest satisfaction, collects keys, posts retail charges, and presents bills
- Maintains a balanced bank, makes change, and reconciles transactions at shift end
- Handles guest interactions professionally, accommodating special requests and resolving complaints
- Utilizes computer systems to check guests in and out, run reports, and communicate via chat
- Maintains a clean and sanitized spa reception area and provides intuitive service with warmth and friendliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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