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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Employee wellness programs
Retirement Plan
Professional development opportunities
Job Description
The Spa Supervisor position is a pivotal role at an upscale hospitality establishment, responsible for overseeing daily operations within the assigned spa areas to ensure guests consistently receive exceptional service and quality. Our company specializes in offering a premier spa and wellness experience, coupled with fitness facilities, recreational programs, and retail services. The spa environment is designed to be a clean, safe, and welcoming space, where each guest feels valued and thoroughly satisfied. We are committed to providing an outstanding guest experience through personalized service, operational excellence, and a proactive approach to guest engagement.
As a Spa Supervisor, ... Show More
As a Spa Supervisor, ... Show More
Job Requirements
- High school diploma or equivalent
- One to two years of spa experience in a hotel setting
- Supervisory or leadership experience preferred
- CPR certification or willingness to obtain within 30 days
- Strong communication skills
- Ability to work varied schedules including weekends and holidays
- Ability to maintain a clean and professional appearance
- Compliance with safety and operational policies
- Ability to handle guest complaints and emergencies calmly
- Knowledge of hotel POS systems
- English proficiency
- Willingness to follow all company and regulatory procedures
Job Qualifications
- One to two years of progressive spa experience in a hotel environment
- Supervisory experience preferred
- Demonstrated ability to mentor and train staff
- Ability to anticipate business needs and schedule accordingly
- Strong interpersonal and communication skills
- Completion of all required training
- CPR certification may be required or must be obtained within 30 days of hire
- Strong reasoning and analytical skills
- Ability to learn and use hotel POS systems
- Strong attention to detail and multitasking skills
- Ability to read and interpret technical documents and business publications
- English proficiency required
- Spanish a plus
- Scheduling flexibility for varied hours including holidays and weekends
- Professional appearance and demeanor
Job Duties
- Supervises team members in spa areas in accordance with company policies and laws
- Interviews, trains, assigns work, and recommends candidates for hire
- Creates schedules and manages time and attendance records
- Monitors day-to-day spa operations to ensure service standards exceed guest expectations
- Oversees spa and fitness scheduling, reservations, and class coordination
- Engages with guests by greeting and introducing spa facilities and services
- Supports achievement of budgeted revenue and controls expenses
- Actively maintains presence throughout spa areas to ensure consistent service quality
- Ensures all spa areas are clean, set up, and maintained
- Monitors and replenishes retail inventory, supplies, and equipment
- Monitors and enforces standard operating procedures
- Adheres to safety policies and OSHA regulations
- Responds to guest inquiries, coordinates special arrangements, and resolves issues within scope of authority
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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