Spa - Supervisor

Napa, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $24.00

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

wellness programs

flexible scheduling

Job Description

The hiring company is a prestigious hotel known for its luxurious amenities and exceptional guest services. This establishment is dedicated to providing guests with a memorable and relaxing experience through its state-of-the-art spa, fitness facilities, recreational programs, and pool operations. Renowned for its commitment to excellence, the hotel continuously strives to maintain a clean, safe, and welcoming environment for both guests and staff. The company prides itself on fostering a positive workplace culture where professionalism, service quality, and guest satisfaction are paramount.

The position available is for a Spa Supervisor, a pivotal role aimed at overseeing daily operations within d... Show More

Job Requirements

One to two years of progressive spa experience in a hotel environment
supervisory experience preferred
demonstrated ability to mentor and train staff
ability to anticipate business needs and schedule accordingly
strong interpersonal and communication skills
ability to complete required training
CPR certification required or to be obtained within 30 days
ability to remain calm under pressure
ability to learn and use hotel POS systems
strong attention to detail
ability to work varied schedules including holidays, weekends, and shifts
must maintain clean appearance and professional demeanor

Job Qualifications

One to two years of progressive spa experience in a hotel environment
supervisory experience preferred
demonstrated ability to mentor and train staff to exceed guest expectations
ability to anticipate business needs and schedule accordingly while controlling labor costs
strong interpersonal and communication skills
able to maintain confidentiality and professionalism
completes all required training as scheduled
CPR certification may be required or must be obtained within 30 days of hire
strong reasoning and analytical skills
ability to remain calm during busy periods, guest conflicts, or emergency situations
ability to learn and use hotel POS systems
strong attention to detail and ability to manage multiple tasks
ability to read and interpret technical documents and business publications
write reports and procedures
present information effectively to various groups
English proficiency required
Spanish a plus
ability to work varied schedules including holidays, weekends, and alternate shifts
must maintain a clean appearance and professional demeanor

Job Duties

Supervises team members in assigned spa areas in accordance with company policies and applicable laws
interviews, trains, assigns and directs work, recommends candidates for hire
creates schedules, recommends performance ratings, and proposes merit increases, promotions, and reclassifications
monitors day-to-day spa operations to ensure service standards exceed guest expectations and property requirements
oversees spa and fitness scheduling, reservations, class coordination, and guest communication to ensure smooth operations
greets and introduces guests to spa facilities and services
demonstrates a guest-focused leadership style with a strong sense of urgency, follow-through, and service recovery
supports achievement of budgeted revenue, controls expenses, and maximizes profitability
uses approved computer systems to analyze forecasts, cost reports, and revenue data and takes action to improve performance
maintains a strong presence throughout spa areas to ensure consistent delivery of exceptional service
actively seeks opportunities to enhance guest satisfaction and promptly resolves concerns or complaints
ensures all spa areas are clean, properly set up, and well-maintained
monitors and replenishes retail inventory, supplies, and equipment
participates in weekly/monthly inventories
prepares and submits supply or liquor orders
ensures equipment maintenance and compliance with all beverage regulations
monitors and enforces standard operating procedures (SOPs) to ensure consistent service excellence
assists with developing and updating policies and procedures
participates in weekly meetings with Spa Management to review goals, challenges, and service standards
wears required non-slip, oil-resistant footwear and follows all safety policies
reports safety concerns and takes immediate action in emergencies
complies with OSHA regulations, including proper use of PPE
reports damaged or missing PPE
adheres to the hotel's HAZMAT program and maintains familiarity with current MSDS
reliable, on-time attendance is an essential function
recommends merit decisions, promotions, and reclassifications within established guidelines
responds to guest inquiries and coordinates special arrangements
resolves guest issues within scope of authority and escalates when necessary
notifies supervisors or Security of unusual situations, missing items, or suspected theft
ensures compliance with alcohol service policies, including denying service to minors or intoxicated individuals
reports guest complaints or disruptive behavior to management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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