Spa - Supervisor

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $52,300.00 - $70,600.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and development programs

Meal Allowances

Job Description

Bernardus Lodge is a distinguished luxury resort known for providing exceptional guest experiences through its world-class amenities and personalized services. Nestled in a breathtaking location, the lodge offers a serene ambiance complemented by upscale accommodations, fine dining, and rejuvenating spa services. Renowned for its commitment to excellence and guest satisfaction, Bernardus Lodge is a premier destination for travelers seeking relaxation and sophisticated hospitality. The resort continuously strives to uphold its reputation by delivering impeccable service standards and creating memorable experiences for every visitor.

The Spa Supervisor at Bernardus Lodge plays a pivotal role in ensuring the smooth and effective... Show More

Job Requirements

High school diploma or equal to a GED
Two years' experience in related field
Must be able to lift 25 lbs
Must be able to stand and walk for long periods of time
Must speak and communicate in English
Must be able to clearly communicate with guests, management and coworkers
Valid California Driver License is required

Job Qualifications

Preferred 2 years resort/hotel or salon/spa experience
Previous reception and point of sale experience
Excellent verbal, written, and communication skills
Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy
Knowledgeable of the spa environment and experience
Outstanding interpersonal, guest service, listening, and problem-solving skills
Must be highly organized and detail oriented
Knowledgeable of computer booking software, POS, and Microsoft office programs
Must meet legal age requirements for the position
Must be able to work independently
Must provide valid document(s) to work in the US

Job Duties

Ensuring consistency of service, safety protocols and guest satisfaction at all times
Provide guidance through constructive feedback to colleagues for continuous improvement
Communicate with Spa Director to ensure smooth day to day operations including purchasing requirements, guest feedback, and staff needs
Collaborate with Spa Director on revenue initiatives, service enhancements, and staff incentive programs
Assist in the development and motivation of the spa team to increase retail sales and increase guest loyalty
Audit spa appointment books for errors, rooming issues, or potential staffing needs
Audit Spa Concierge email inbox to ensure all communications meet spa standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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