Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
Retirement Plan
Job Description
The Ojai Valley Inn and Spa is a distinguished luxury resort located in the scenic Ojai Valley, California. Renowned for its exceptional hospitality, this historic property combines elegant accommodations with world-class spa and wellness experiences. The resort provides an inviting atmosphere where guests can unwind and rejuvenate while enjoying stunning valley views, exquisite dining options, and an array of recreational activities. The spa at the Ojai Valley Inn is a centerpiece of this serene retreat, offering a variety of treatments and services designed to promote relaxation and holistic well-being. Committed to excellence and personalized guest care, the resort continuously maintains... Show More
Job Requirements
- Good communication skills and judgment
- ability to direct and manage people
- ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- ability to compute rate, ratio, and percent and interpret graphs
- ability to follow detailed oral and written instructions
- ability to deal with problems involving few variables
- knowledge of internet software
- proficiency with Excel and Microsoft Word
- ability to operate fax machine, printer, cell phone, palm pilot, photocopier, and wireless equipment
- proficiency in Macintosh and PC formats
Job Qualifications
- Good communication skills that are articulate, open and effective
- previous spa experience or related field
- high level of organizational skills
- ability to establish and maintain a positive team environment
- detail oriented with strong organizational skills
- ability to prioritize and organize work assignments
- clear thinking and problem-solving skills utilizing good judgment
- attention to detail
- ability to remain calm and courteous in challenging situations
- ability to maintain discretion and confidentiality of guest and spa information
- consistently maintain a positive attitude
Job Duties
- Responsible for the guest's first impressions of the Spa staff
- greet guests with a smile and communicate with diverse personalities
- answer the phone properly using good telephone etiquette
- utilize spa computer systems skillfully and proficiently
- schedule and reschedule appointments effectively to ensure smooth operation
- detect errors in the appointment book and resolve to prevent issues
- coordinate seamless, Forbes 5 star check-in and check-out for all guests
- communicate clearly about the differences and benefits of spa services
- provide a 5 star tour and orientation to arriving guests
- apply effective conflict resolution skills
- maintain knowledge of all spa treatments, booking order, and contraindications
- enforce spa policies effectively
- oversee spa billing and gratuities accurately
- support spa management with staffing issues such as therapist no-shows
- maintain a clean, safe, and healthy working environment
- monitor customer service throughout the spa
- forecast guest needs including locker room supplies and food and beverage
- assist in opening and closing the facility according to procedures
- attend trainings and meetings regularly
- restock and maintain front desk supplies
- complete all point of sale and accounting functions accurately
- follow cash handling procedures
- maintain the reception area in good order
- perform cleaning duties as assigned
- accept responsibility for spa projects including outside normal hours
- assist teammates and accept additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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