Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Training and Development
Job Description
The Ojai Valley Inn and Spa is a renowned luxury resort and spa located in the scenic area of Ojai, California. Known for its elegant accommodations, world-class amenities, and exceptional service, the resort has consistently been recognized as a Forbes Five-Star establishment, attracting discerning guests seeking a restful and rejuvenating experience. The spa is a central feature of the resort, offering a variety of treatments that blend the art of traditional and modern wellness practices designed to enhance overall guest wellbeing. This includes massages, facials, body treatments, and wellness rituals that cater to each guest’s unique needs. The team at... Show More
Job Requirements
- Education and/or experience in communication and judgment
- Ability to direct and manage people
- Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
- Ability to compute rate, ratio, and percent
- Ability to understand and follow instructions
- Ability to solve problems involving concrete variables
- Knowledge of Internet software
- Proficiency with Excel and Microsoft Word
- Ability to operate fax machines, printers, cell phones, photocopiers and other office equipment
- Proficient with Macintosh and PC computer systems
Job Qualifications
- Good communication skills
- Previous spa experience or related field
- High level of organizational skills
- Ability to establish and maintain a positive team environment
- Detail oriented with strong organizational skills
- Ability to prioritize and organize work assignments
- Analytical problem-solving skills with good judgment
- Attention to detail
- Ability to remain calm and courteous in challenging situations
- Maintains discretion and confidentiality of guest information
- Consistently maintains a positive attitude
Job Duties
- Responsible for the guest's first impressions of the spa staff
- Greets guest with a smile and communicates effectively with diverse personalities
- Answers the phone properly using good telephone etiquette
- Utilizes spa computer systems with skill and proficiency
- Schedules and reschedules appointments effectively to keep guests and services moving smoothly
- Detects errors on the appointment book before they cause problems
- Coordinates seamless Forbes 5 star check in and check out for all guests
- Communicates clearly the difference between spa service features and their benefits
- Provides a 5 star tour and orientation to arriving guests
- Demonstrates effective conflict resolution skills
- Shows comprehensive knowledge of spa treatments, booking order and contraindications
- Enforces spa policies and procedures accurately
- Responsible for all spa billing and gratuities
- Supports spa MOD in handling scheduling issues and therapist absences
- Maintains a clean, safe, and healthy spa environment
- Oversees customer service throughout the spa by periodically ensuring guest satisfaction
- Forecasts guest needs such as locker room supplies and food and beverage
- Assists Spa MODs in opening and closing the facility
- Attends trainings and meetings
- Restocks and maintains front desk areas with necessary supplies
- Accurately completes all point of sale functions and accounting requirements
- Follows cash handling procedures
- Keeps reception area orderly and attends to guest needs before technician service
- Performs assigned cleaning duties as a team member
- Accepts responsibility for spa projects including outside normal hours
- Provides support to teammates and fulfills assigned management duties when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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