Job Overview
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional development opportunities
Job Description
JW Marriott is a renowned luxury hotel brand that is part of Marriott International, one of the world's leading hospitality companies. The brand is synonymous with elegant design, exceptional service, and premium guest experiences. JW Marriott properties offer a blend of refined comfort and modern amenities, catering to discerning travelers seeking both relaxation and business facilities. Each property is designed to provide a distinct sense of place while upholding the highest standards of hospitality, making JW Marriott a preferred destination globally.
The Spa Sales & Events Manager role at JW Marriott involves spearheading sales initiatives and managing event coordination specif... Show More
The Spa Sales & Events Manager role at JW Marriott involves spearheading sales initiatives and managing event coordination specif... Show More
Job Requirements
- High school diploma, GED, or equivalent
- Experience in hospitality or spa sales
- Previous sales experience
- Valid Clark County Health Card
- Valid Las Vegas Alcohol Awareness Card (TAM Card)
- Knowledge of spa services and operating procedures
- Strong communication skills
- Ability to manage group bookings and coordinate events
- Proficient in software applications and hotel systems
- Knowledge of safety and regulatory guidelines
- Ability to work varying shifts
- Strong organizational and problem-solving skills
- Ability to build client relationships
- Ability to collaborate across departments
Job Qualifications
- High school diploma, GED, or equivalent
- Experience in hospitality or spa sales, managing group bookings, building client relationships, and coordinating events/programs
- Strong understanding of spa services and procedures
- Proven ability to deliver exceptional guest experiences and resolve issues effectively
- Excellent communication, organization, reporting, and cross-department collaboration skills
- Previous sales experience
- Extensive knowledge of spa services, offerings, and operating procedures
- Strong understanding of competitive market and spa industry trends
- Excellent communication skills (verbal, written, listening)
- Strong organizational, analytical, and time-management skills
- Effective decision-making, problem-solving, and conflict-resolution abilities
- Ability to build positive relationships with guests, partners, and associates
- Proficient in standard software applications and hotel systems
- Experience coordinating events, group activities, or promotional programming preferred
- Knowledge of key safety and regulatory guidelines (OSHA, EPA, ADA, NFPA)
- Hospitality Management degree preferred
Job Duties
- Develop, implement, and promote spa services, facilities, and programs through proactive sales activities
- Conduct pre-sale outreach, direct sales appointments, and follow-up with potential clients, groups, and partners
- Build and strengthen relationships with existing and new customers to support future bookings
- Oversee all group booking opportunities, including corporate, leisure, wedding, and VIP groups
- Collaborate with PR, Marketing, and Sales teams to optimize revenue opportunities and maximize spa visibility
- Develop incentive programs with internal departments to increase guest capture and cross-selling
- Serve as the main contact for spa-related media inquiries, PR events, site inspections, and interviews
- Manage all incoming group requests and coordinate service packages, itineraries, and event details
- Work closely with group leaders, event planners, and hotel sales teams to incorporate spa experiences into group stays
- Prepare and communicate weekly/monthly group calendars for Spa Operations
- Provide accurate and timely group sales reports to the Spa Director
- Set a positive example for guest relations and service standards
- Interact with guests to gather feedback and resolve service issues efficiently and professionally
- Support guest reservations, phone coverage, and front-of-house service as needed
- Serve as a departmental role model, providing guidance and direction to associates
- Empower staff to deliver excellent service by clearly communicating expectations
- Observe service behaviors, provide coaching, and support ongoing training initiatives
- Assist Spa Director with daily operational needs and act as Manager on Duty (MOD) as required
- Participate in associate recognition efforts to promote a positive workplace culture
- Maintain strong communication with resort partners, vendors, and industry peers to enhance spa visibility and establish beneficial relationships
- Attend pre-convention meetings, sales briefings, and internal coordination sessions to support spa representation
- Perform other duties as assigned by Spa Leadership
- Consistently adhere to all company policies, procedures, and guest service standards
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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