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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Life insurance
EAP
401(k) matching
Aflac supplemental
Team member discounts
Job Description
Appellation is a renowned culinary-focused hotel company that emphasizes authenticity and locality in every aspect of its operations. The company cherishes the significance of regional character, community, and culture to deliver exceptional experiences for guests. With a commitment to nurturing the growth of the next generation of hoteliers and culinary professionals, Appellation ensures that every element of its services is true to place, thoughtfully composed, and crafted with the highest regard to quality. The Appellation brand gathers the best offerings from each of its destinations, weaving them into a cohesive experience that reflects the spirit of the locale.
Appel... Show More
Appel... Show More
Job Requirements
- At least one year customer service experience specifically scheduling appointments
- possess professional telephone etiquette for booking and handling guest requests
- ability to communicate and describe spa offerings and benefits
- ability to anticipate guest needs
- ability to handle multiple tasks simultaneously while maintaining highest level of customer service
- possess general accounting skills for cash and credit transactions and daily closeout paperwork
- maintain knowledge of spa industry
- proficient typing and writing skills
- computer literate to complete transactions accurately
- efficient use of computer equipment and fax machine
- attention to detail
- prioritize, organize and follow up on tasks
- maintain confidentiality of guest information
- handle guest complaints in courteous and professional manner
- stay calm under pressure
Job Qualifications
- At least one year of customer service experience specifically scheduling appointments
- possess professional telephone etiquette
- ability to communicate and describe spa offerings articulately
- ability to anticipate guest needs and make sound decisions
- ability to handle multiple tasks simultaneously while maintaining high customer service
- general accounting skills for cash and credit transactions
- knowledge of spa industry
- proficient typing and writing skills
- computer literacy for accurate transactions
- efficient use of computer equipment and fax machine
- attention to detail
- strong organizational and follow-up skills
- maintain confidentiality of guest information
- ability to handle guest complaints courteously and professionally
- ability to stay calm under pressure
Job Duties
- Coordinate and book spa services
- answer inquiries about spa services and products
- make appointments and schedule therapists
- upsell services, packages, and specials
- communicate spa policies and procedures to guests
- respond to voice and email messages
- review reservations for errors
- manage group spa appointments
- ensure accurate guest treatment entry in Resort Suite
- resolve appointment discrepancies before guest arrival
- make spa confirmation calls 36 hours before appointments
- check waitlists
- maintain positive and helpful attitude
- assist with guest requests, check-ins, check-outs, and retail sales
- perform Spa Attendant duties including laundry and facility maintenance
- collaborate with Spa Management on projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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