Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
401(k) matching
Aflac supplemental
Team member discounts
Job Description
Appellation is a culinary-focused hotel company that embodies authenticity and the unique character of each region it inhabits. Dedicated to embracing the power of locality, community, and culture, Appellation curates exceptional experiences for its guests by offering stays and services that are true to place and thoughtfully composed. The company is deeply invested in nurturing the growth and development of the next generation of professionals in hospitality and culinary arts, ensuring every element of the guest’s experience is crafted with the utmost care and quality. Appellation Lodi - Wine & Roses Resort and Spa stands as a shining example of... Show More
Job Requirements
- At least 1 year customer service experience specifically scheduling appointments
- Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
- Ability to communicate and describe in an articulate manner the spa offerings and their benefits
- Be able to make sound decisions by anticipating guest needs
- Ability to handle multiple tasks simultaneously
- phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
- Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
- Maintain an understanding and knowledge of the spa industry
- Must be able to type/write in a proficient manner to ensure a quality and timely product
- Computer literate and complete all transactions and requests accurately
- Efficiently utilize computer equipment and fax machine to complete all transactions and requests
- Ability to focus attention on details
- Ability to prioritize, organize and follow up on tasks
- Must maintain confidentiality of guest information
- Be able to handle guests' complaints in a courteous and professional manner and stay calm under pressure
Job Qualifications
- At least 1 year customer service experience specifically scheduling appointments
- Possess professional telephone etiquette for purposes of booking appointments and handling guest requests
- Ability to communicate and describe in an articulate manner the spa offerings and their benefits
- Be able to make sound decisions by anticipating guest needs
- Ability to handle multiple tasks simultaneously
- phones, bookings and requests, checkouts, etc., while maintaining the highest level of customer service
- Possess general accounting skills as required for cash and credit transactions and daily closeout paperwork
- Maintain an understanding and knowledge of the spa industry
- Must be able to type/write in a proficient manner to ensure a quality and timely product
- Computer literate and complete all transactions and requests accurately
- Efficiently utilize computer equipment and fax machine to complete all transactions and requests
- Ability to focus attention on details
- Ability to prioritize, organize and follow up on tasks
- Must maintain confidentiality of guest information
- Be able to handle guests' complaints in a courteous and professional manner and stay calm under pressure
Job Duties
- Responsible for coordination and booking of spa services
- Having the knowledge to answer all inquiries pertaining to the spa services and products, making appointments and scheduling therapists
- Upsell services, packages, and specials
- Communicate and explain all spa policies and procedures to guests
- Check, respond and follow-up to all voice and email messages
- Review all reservations booked since your last shift for any errors
- Take calls from groups to arrange and complete group spa appointments
- Make sure each guest treatment is entered into Resort Suite correctly and all information should be current and verified with guest
- Resolve any discrepancy on appointments prior to guest arrival
- Seek Spa Management assistance, if needed
- Make all spa confirmation calls 36 hours before scheduled appointment, including all required information (i.e., amenities, early arrival, cancellation policy, etc.)
- Check waitlists
- Maintain a positive, friendly, caring, and helpful attitude with guests and all team members at all times
- Assist the reception area with guest requests, check-ins, and check-outs, and selling retail products, as needed
- Assist with Spa Attendant Duties, as needed, including laundry, inspection and maintenance of the locker rooms, tranquility room, and courtyard
- Work directly with the Spa Management for any downtime activities or projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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