Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
401(k) matching
Aflac supplemental
Team member discounts
Job Description
Appellation Hotels is a culinary-focused hotel company that emphasizes authenticity and locality in all aspects of its operations. Committed to the essence of regional character, community, and culture, Appellation Hotels creates unique and memorable experiences for guests by drawing on the best elements of each destination it serves. The company's devotion to quality and genuine experiences is at the heart of its mission as it nurtures the growth of the next generation of hoteliers and culinarians. This approach is reflected in each property within Appellation’s portfolio, where thoughtful composition and careful craftsmanship define every guest encounter.
One such pr... Show More
One such pr... Show More
Job Requirements
- At least one year customer service experience specifically scheduling appointments
- possess professional telephone etiquette
- ability to communicate and describe spa offerings and benefits
- able to make sound decisions by anticipating guest needs
- ability to handle multiple tasks simultaneously while maintaining high customer service
- general accounting skills for cash and credit transactions and closeout paperwork
- maintain knowledge of spa industry
- able to type and write proficiently
- computer literate and accurate in transactions
- efficient use of computer equipment and fax machine
- attention to detail
- ability to prioritize, organize, and follow up on tasks
- maintain confidentiality of guest information
- handle guests' complaints professionally and calmly under pressure
Job Qualifications
- At least one year of customer service experience specifically scheduling appointments
- professional telephone etiquette
- ability to articulate spa offerings and benefits
- sound decision-making skills
- multitasking ability
- general accounting skills for cash and credit transactions
- knowledge of the spa industry
- proficient typing and writing skills
- computer literacy
- ability to use fax machines and computer equipment
- detail-oriented
- ability to prioritize, organize, and follow up on tasks
- maintain guest confidentiality
- courteous and professional handling of guest complaints
- ability to stay calm under pressure
Job Duties
- Coordinate and book spa services
- answer inquiries about spa services and products
- make appointments and schedule therapists
- upsell services, packages, and specials
- communicate spa policies and procedures to guests
- respond and follow up on voice and email messages
- review reservations for accuracy
- arrange group spa appointments
- enter guest treatments into Resort Suite accurately
- resolve appointment discrepancies
- make spa confirmation calls 36 hours before appointments
- check waitlists
- maintain a positive and friendly attitude
- assist reception with guest requests, check-ins, and check-outs
- sell retail products
- assist with spa attendant duties including laundry and maintenance of locker rooms and tranquility room
- work with spa management on downtime activities or projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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