Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
work-life balance initiatives
Job Description
Starwood Hotels is a premier luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group, founded in 2006 by Barry Sternlicht. Renowned for its dedication to maintaining exceptional hospitality standards and fostering an environment of respect for nature, Starwood Hotels prides itself on creating memorable guest experiences in a pristine and elegant setting. Our mission-driven approach emphasizes the importance of community, sustainability, and inclusivity, striving to build a culturally diverse and empowered workforce. We believe the world is beautiful and our responsibility is to preserve it through thoughtful leadership and collaboration.
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Job Requirements
- high school diploma or equivalent
- at least 1 year of experience in customer service or related field
- strong communication skills in English
- flexible availability including mornings, weekends, and holidays
- ability to maintain a clean and organized work environment
- friendly and approachable demeanor
- ability to work well within a team
Job Qualifications
- minimum of 1 year customer service experience
- strong verbal and written communication skills in English
- passion for hospitality and spa services
- ability to work flexible hours including mornings, weekends, and holidays
- team player with a detail-oriented approach
- excellent interpersonal skills
- basic computer literacy
Job Duties
- greet and welcome spa guests warmly and professionally
- manage treatment booking schedules efficiently
- assist guests in selecting spa products that suit their preferences
- maintain cleanliness and organization of the spa reception and surrounding areas
- provide detailed information about spa services and promotions
- handle guest inquiries and resolve issues promptly and courteously
- collaborate with spa team members to ensure exceptional guest experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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