Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $16.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
flexible scheduling
Health Insurance
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Located in the picturesque city of Green Bay, WI, our establishment is a premier luxury spa renowned for delivering exceptional wellness and relaxation experiences. We pride ourselves on creating an oasis where guests can unwind, rejuvenate, and indulge in world-class spa treatments within a serene and elegant setting. Our spa is a vital part of a larger resort environment that offers guests an array of amenities and services designed to enhance their overall stay. We value professionalism, passion for guest service, and a commitment to maintaining high standards of cleanliness and hospitality throughout our facilities.
The Spa Receptionist pl... Show More
The Spa Receptionist pl... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Knowledge of spa services and basic retail sales
- Ability to use booking and point-of-sale software
- Strong communication skills
- Professional etiquette and appearance
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a guest service role preferably in a spa or hospitality environment
- Excellent communication and interpersonal skills
- Strong proficiency with computer software, particularly ResortSuite or similar booking systems
- Ability to multitask efficiently in a fast-paced environment
- Professional appearance and demeanor
- Ability to work flexible hours including weekends and holidays
Job Duties
- Consistently provide outstanding service and maintain cleanliness standards at a luxury level
- Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments
- Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest
- Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments
- Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing
- Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
- Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
- Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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