Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Part-time employment
opportunities for professional development
flexible scheduling
Employee Discounts
Access to premium spa facilities
Job Description
Located in Green Bay, Wisconsin, our esteemed spa is part of a luxury resort environment committed to delivering outstanding guest experiences through exceptional service and relaxing ambiance. We pride ourselves on maintaining high standards of cleanliness and hospitality to ensure every guest who walks through our doors feels welcomed and valued. Our spa offers a range of premium treatments and amenities designed to promote wellness and rejuvenation, making us a premier destination for both local clients and travelers. The team at the spa is comprised of passionate professionals dedicated to creating memorable moments for each visitor, contributing to the overall... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role
- Ability to work part-time, including weekdays and weekends
- Availability to work varying shifts between 7:00am and 9:00pm
- Excellent communication and interpersonal skills
- Ability to use booking software proficiently
- Polished appearance
- Friendly and professional demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role preferred
- Familiarity with spa treatments and retail sales is an asset
- Strong communication and interpersonal skills
- Proficiency with ResortSuite software or similar booking systems
- Ability to maintain a polished and professional appearance
- Ability to handle guest inquiries and complaints with tact and professionalism
Job Duties
- Consistently provide outstanding service and maintain cleanliness standards at a luxury level
- Proficiently use ResortSuite software systems to correctly process transactions, complete orders and accurately book/edit spa treatments
- Ensure accuracy of all reservations with a knowledge of spa treatments, spa policies, spa amenities and overall hotel options and ability to communicate with our guest
- Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments
- Provide a seamless and accurate check out paying special attention to attaching commissions, applying discounts and package billing
- Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
- Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
- Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities, facility and equipment
Job Qualifications
Experience
No experience required
Job Location
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