Spa Receptionist (FT)

Vallejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Career development opportunities

Retirement Plan

wellness programs

Spa service perks

Job Description

MacArthur Place is a distinguished luxury resort located in Sonoma, California, known for its elegant blend of historic charm and contemporary comfort. Originally a historic estate, it has transformed into Sonoma's premier destination for luxury accommodation and relaxation. The resort features 69 beautifully designed rooms, farm-to-table dining experiences, curated wine tastings, a serene spa, an outdoor heated pool, and a state-of-the-art fitness center. This exclusive resort prides itself on delivering exceptional guest experiences through a dedicated team that fosters a culture of excellence, diversity, and inclusivity. With passion and professionalism, MacArthur Place continually strives to uphold its reputation as a... Show More

Job Requirements

Ability to stand, walk, sit, bend, push, pull, and lift up to 40 lbs for extended periods
perform cleaning and restocking duties across spa, outdoor pool, and fitness areas
comfortable working in warm, humid, aromatic, and outdoor environments
flexible availability including nights, weekends, and holidays
current Food Handler's and Responsible Beverage Service (RBS or equivalent) certification, or ability to obtain upon hire

Job Qualifications

Previous hospitality, spa, or customer service experience preferred
strong attention to detail and commitment to cleanliness and presentation
excellent communication, organizational, and interpersonal skills
ability to multitask and remain efficient in a fast-paced luxury spa environment
basic knowledge of payment processing and cash-handling procedures

Job Duties

Warmly greet guests, provide spa tours, explain amenities, services, packages, and promotions
maintain current knowledge of hotel services, promotions, and offerings
manage guest check-ins and check-outs accurately and efficiently
schedule spa treatments using booking software and coordinate with therapists
answer phone calls, respond to emails, address guest inquiries promptly
assist guests with lockers, robes, slippers, towels, refreshments, and other spa essentials
escalate guest concerns to management as needed ensuring timely resolution
maintain a calm, welcoming, and professional atmosphere throughout the spa
process payments accurately, issue receipts, handle cash or card transactions
reconcile daily transactions and prepare end-of-shift reports
monitor appointment schedules and coordinate with therapists for seamless service
maintain accurate guest records and ensure confidentiality
ensure all spa areas including treatment rooms, locker rooms, saunas, steam rooms, lounges, and showers are clean, sanitized, and well-maintained
restock towels, linens, amenities, and refreshments consistently
monitor spa equipment and report maintenance issues promptly
launder linens and towels as needed, maintaining tidy and visually appealing spaces
adhere to strict health, safety, and sanitation guidelines
prepare treatment rooms before and after each service
assist therapists and spa staff with daily operations as needed
organize and maintain inventory of spa products, linens, and supplies
communicate effectively with spa management, housekeeping, and other hotel departments
collaborate with colleagues across departments to uphold high service standards
comply with all health and safety regulations, sanitation standards, and infection control procedures
maintain clean, organized, and safe workspaces across spa and wellness areas
safely handle chemicals, equipment, and supplies per SDS and OSHA guidelines
replenish inventory and ensure supplies and displays are well-stocked, organized, clean, visually appealing, and aligned with brand standards
follow all hotel policies regarding attendance, grooming, uniform standards, meal and rest breaks, and professional conduct
uphold confidentiality of guest information and preferences
deliver courteous, respectful service to all guests and colleagues

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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