Spa Receptionist - Dune House Hotel & Spa - Jacksonville, FL
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Disability insurance
Life insurance
Tuition Reimbursement
employee room discounts
FREE daily meal
Job Description
One Ocean Resort & Spa is a distinguished luxury oceanfront resort located along the serene and picturesque sands of Atlantic Beach, Florida. Established in the early 1970s originally as the Sea Turtle Inn, this property has evolved over decades from a simple seaside refuge for travelers into a sophisticated destination known for its polished elegance and coastal charm. One Ocean Resort & Spa has built a reputation as a jewel of Northeast Florida, admired for its breathtaking ocean views, glowing sunsets, and dedication to providing guests with unforgettable, serene experiences that linger long after checkout. In the mid-2000s, the resort... Show More
Job Requirements
- High school diploma or equivalent
- basic math skills
- ability to stand 90 percent of the shift
- ability to bend and kneel repeatedly
- physical ability to reach all areas of the hotel and assist clients
- occasional lifting and carrying of files and office items up to 25 pounds
- ability to operate computer and telephone equipment
- excellent communication skills
- ability to perform multiple tasks simultaneously
- ability to maintain professionalism in stressful situations
Job Qualifications
- High school diploma or equivalent
- no prior experience required
- must have high school graduate level mathematical aptitude
- knowledge of standard cash handling procedures and computerized cash register systems
- past experience in dealing directly with the public and basic customer service skills
- fluent in oral and written English
- vision ability to read written communication including computer screens
- hand and finger dexterity to operate computer, calculator and telephone keyboards
- ability to understand and follow verbal and written instructions
- ability to work on more than one task at a time
- ability to communicate both verbally and in writing
- tact and understanding in dealing with a variety of customer service issues including stressful and emotional situations
- highly organized and attentive to detail
Job Duties
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied
- facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account
- regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files
- courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services
- maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone
- maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention
Job Qualifications
Experience
No experience required
Job Location
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