Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Located in the vibrant city of Green Bay, WI, our establishment is a renowned spa and wellness center dedicated to providing an exceptional five-star living experience to our guests. Proudly recognized as a premier destination for luxury and relaxation, we offer an environment where guests can renew, recharge, and indulge in world-class spa treatments and amenities. Our dedicated team of professionals embodies our commitment to excellence, delivering personalized service that exceeds expectations and promotes wellness in an elegant, soothing setting. The facility is designed to offer a tranquil escape, featuring state-of-the-art spa services combined with impeccable guest care standards that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years in spa or hospitality customer service roles
- Experience with spa software and booking systems
- Ability to work flexible hours including weekends
- Strong organizational and multitasking skills
- Ability to lead and motivate a team
- Knowledge of cash handling procedures
Job Qualifications
- Previous experience in spa or hospitality front desk management
- Proficiency with Property Management Systems
- Strong leadership and team supervision skills
- Excellent communication and interpersonal abilities
- Ability to manage cash handling and reconciliation tasks
- Knowledge of spa treatments and amenities
- Conflict resolution and guest service expertise
Job Duties
- Provide feedback and retrain staff as needed to ensure Forbes 5-Star standards
- Hold staff accountable for all policies, procedures and SOPs
- Act as Property Management System super-user to process transactions and manage spa bookings
- Complete weekly City Ledger reconciliation
- Maintain neatness, cleanliness and professionalism at all times
- Supervise team members including scheduling, training, performance reviews, hiring assistance and disciplinary actions
- Manage cash handling policies including safe changes and cash recycler compliance
- Communicate knowledge of spa treatments, policies, amenities, food and beverage, and resort options to guests
- Resolve guest feedback and complaints independently
- Enforce spa policies to maintain a relaxing atmosphere
- Conduct 20-minute facility walkthroughs to maintain safety and cleanliness standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter