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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Employee assistance program
Paid sick time
Paid Time Off
ongoing training
competitive compensation
Discounted employee lunch
Free lunch/dinner on thanksgiving and christmas
Employee Appreciation Lunches
Employee Rewards Program
Free spa access monday through thursday
Discounted spa treatments
Discounted restaurant meals
Discounted gift shop purchases
Discounted lodging rates
Job Description
Ojo Santa Fe Spa Resort is a prestigious wellness and hospitality establishment set amidst the captivating landscape of Santa Fe, New Mexico. This renowned spa resort is acclaimed for its luxurious accommodations, which include spacious rooms, suites, and private casitas designed to provide guests with unmatched comfort and tranquility. What truly distinguishes Ojo Santa Fe Spa Resort is its natural spring-fed waters, celebrated for their healing and restorative properties, offering guests an exclusive wellness experience that rejuvenates both body and soul. The resort’s scenic setting combines pristine nature with thoughtfully crafted amenities, creating a serene oasis that attracts a diverse... Show More
Job Requirements
- Minimum of two years of combined spa or hotel front desk and/or retail experience preferred
- CPR certification preferred
- high school diploma or equivalent
- computer skills, experience, and aptitude
- reliability and punctuality are critical
- ability to work under pressure with a high level of patience
- desire to ensure the best possible guest experience
- ability to work evenings, weekends, weekdays, and holidays required
- ability to work in a quiet environment where the employee may be exposed to heat and steam
- ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds
- the position requires manual dexterity
- auditory and visual skills
- the ability to follow written and oral instructions and procedures
- and the ability to speak and communicate quietly yet clearly
Job Qualifications
- Minimum two years of combined spa or hotel front desk and/or retail experience preferred
- CPR certification preferred
- high school diploma or equivalent
- computer skills, experience, and aptitude
- reliability and punctuality
- ability to work under pressure with a high level of patience
- desire to ensure the best possible guest experience
- ability to work evenings, weekends, weekdays, and holidays
- ability to work in a quiet environment where exposed to heat and steam
- physical stamina to stand for eight or more hours per day and to sit, reach, lift, bend, kneel, stoop, climb, push and pull items up to 40 pounds
- manual dexterity
- auditory and visual skills
- ability to follow written and oral instructions and procedures
- ability to speak and communicate quietly yet clearly
Job Duties
- Promptly answer phones and provide accurate spa menu and related resort information
- book guest appointments efficiently and accurately
- assist Lead Spa Coordinator, Spa Coordinator and Spa Director with LMT bookings, communication and paperwork
- greet guests with a sincere welcome and explain services in the spa menu
- engage all spa guests in friendly conversation when appropriate
- have a comprehensive knowledge of all spa menu and retail products and services
- articulate and describe all spa services, retail products and related services clearly and enthusiastically
- escort and tour guests through spa facility as needed in a friendly, unhurried manner
- promote service specials and spa facility
- communicate with Lead Spa Coordinator and/or Spa & Retail Director regarding any guest requests or problems
- handle daily paperwork as directed or per protocol
- open and close the spa including cash handling, cash-out, processing retail receipts, running reports, and associated duties
- keep front desk and lobby reception areas immaculate
- assist with monthly retail inventory planning and implementation
- utilize downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from Spa and Retail Director
- perform Spa Attendant role as needed
- understand first aid/emergency procedures and be able to direct guests accordingly
- incorporate the resort's culture of service excellence, mission and core values into all aspects of job performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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