You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.75 - $13.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
BHC is a distinguished luxury hospitality group known for its unwavering commitment to delivering impeccable service and exceptional guest experiences. With properties and spa facilities that frequently earn Forbes 5-Star and AAA Five Diamond distinctions, BHC stands out as a leader in the luxury wellness and hospitality sector. The company prides itself on fostering an environment where every guest feels valued, cared for, and engaged through personalized, thoughtful attention. At BHC, the culture is built on professionalism, inclusivity, and a deep understanding of the expectations held by discerning guests around the world. This commitment to excellence extends through every role,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1-2 years of front desk or guest service experience in a luxury spa, hotel, or wellness facility
- previous experience in a Forbes 5-Star or AAA Five Diamond environment highly preferred
- proficient in spa booking software and PMS systems
- exceptional communication skills verbal, written, and interpersonal
- excellent organizational skills and attention to detail
- knowledge of spa services, wellness trends, and retail products
- flexible schedule availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- hospitality or wellness-related education preferred
- minimum 1-2 years of front desk or guest service experience in a luxury spa, hotel, or wellness facility
- previous experience in a Forbes 5-Star or AAA Five Diamond environment highly preferred
- proficient in spa booking software and PMS systems
- exceptional communication skills verbal, written, and interpersonal with a calming, polished presence
- excellent organizational skills and attention to detail
- knowledge of spa services, wellness trends, and retail products is a strong advantage
- flexible schedule availability including weekends and holidays
Job Duties
- Greet all guests warmly and professionally, using guest names and delivering personalized welcomes
- check guests in and out for spa services with accuracy and elegance, providing clear guidance about the facility, service sequence, and amenities
- handle all guest interactions with the highest level of hospitality and professionalism, including responding to special requests, resolving concerns, and anticipating needs
- escort guests to lounge areas or treatment rooms when necessary, maintaining spa ambiance and guest flow
- manage spa reservations via phone, email, online systems, and in-person, ensuring optimal scheduling of therapists and treatment rooms
- confirm appointments, explain services, and promote recommended enhancements and wellness offerings
- coordinate VIP requests, group bookings, and special occasion packages with discretion and precision
- maintain accurate and updated guest profiles, preferences, and treatment history using spa software and PMS integration
- process payments, refunds, and gratuities accurately
- balance daily transactions and maintain proper accounting procedures
- reconcile end-of-day reports and ensure all services are properly billed
- maintain cleanliness and organization of the reception desk, retail shelves, and spa boutique displays
- monitor retail inventory and assist with product restocking and merchandising
- ensure spa reception and waiting areas are always serene, stocked, and impeccably clean
- communicate closely with spa therapists, attendants, and management regarding guest flow, service timing, and special requests
- support spa attendants in maintaining a quiet, welcoming atmosphere throughout the facility
- participate in regular spa training and Forbes service workshops to ensure consistent service excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All