Job Overview
Compensation
Type:
Hourly
Rate:
Exact $15.50
Work Schedule
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Victory Spa is a premier wellness establishment dedicated to providing a luxurious and relaxing experience to its members and guests. Known for its exceptional services and inviting atmosphere, Victory Spa combines expert spa treatments with top-notch customer care to promote wellness and rejuvenation. The spa takes pride in its knowledgeable staff, state-of-the-art facilities, and commitment to delivering personalized service that enhances every guest's visit. Whether clients seek massages, skincare, or other spa amenities, Victory Spa ensures a warm, welcoming environment where guests feel valued and cared for. The spa operates with a philosophy centered on holistic health and customer satisfaction,... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or spa industry is preferred
- Excellent interpersonal and communication skills
- Ability to work Thursdays from 8 AM to 5 PM
- Ability to arrive 15 minutes prior to shift start
- Ability to handle multiple tasks in a fast-paced environment
- Friendly and professional demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or spa environment preferred
- Strong communication and interpersonal skills
- Ability to describe and sell spa services and products effectively
- Knowledge of spa and club activities
- Ability to maintain cleanliness and organize work area
- Punctuality and reliability
- Ability to follow established service protocols
- Team-oriented with a positive attitude
Job Duties
- Provide exceptional customer service by anticipating and meeting guests needs for spa services
- Promote a warm and relaxed feeling for members and guests
- Interact appropriately with guests and residents through conversation or quiet presence
- Address guests by their name during each encounter
- Follow established protocols to deliver consistent excellent service
- Arrive at least 15 minutes prior to the start of shift
- Describe and sell services and products offered at Victory Spa knowledgeably
- Educate guests on spa and club activities
- Perform opening and closing responsibilities as assigned
- Assist in maintaining cleanliness throughout the spa
- Communicate effectively with service providers
- Review bookings and guest notes for errors, double bookings, allergies, and special requests
- Assist guests with rescheduling, canceling, or making new bookings
- Help with laundry for operators
- Perform other duties as assigned by the Spa Manager
Job Location
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