SPA Receptionist

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Employee Discounts

training programs

Job Description

Hotel Contessa is an intimate, all-suite retreat situated directly on San Antonio's iconic Riverwalk. This esteemed hotel offers guests stylish and spacious suites designed with aesthetics inspired by the rich history and vibrant culture of San Antonio. As a premier establishment, Hotel Contessa not only provides exceptional lodging experiences but also fosters a welcoming environment for both guests and employees alike. With its picturesque location and commitment to quality service, it stands as a notable destination for travelers seeking comfort, style, and an authentic local atmosphere.

As an employer, Hotel Contessa prioritizes the growth and well-being of its te... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Basic math skills to handle cash and balance transactions
Proficiency with computer systems and data entry
Ability to stand and move for extended periods
Strong communication and interpersonal skills
Ability to handle stressful situations calmly
Must be available to work flexible hours including weekends and holidays

Job Qualifications

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations
Ability to establish and maintain effective working relationships with associates, customers, and patrons
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
Complete the check in process by inputting and retrieving information from a computer system, including type and length of treatment
Promote brand marketing programs
Make appropriate selection of treatments based on guest needs
Handle cash, make change, and balance an assigned house bank
Accept and record vouchers, travelers' checks, and other forms of payment
Post charges to guest rooms and house accounts using the computer
Promptly answer the telephone using positive and clear communication
Retrieve messages and communicate the content to the guest
Retrieve mail from mailbox
Close guest accounts at time of check out and ensure satisfaction
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems
Remain calm and alert especially during emergency situations and heavy activity
Plan and implement detailed steps by using experienced judgment and discretion
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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