AccorHotel

Spa Receptionist

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Weekend Shifts
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Benefits

Employee benefit card
Learning programs
Corporate social responsibility activities
Career development opportunities
Paid Time Off

Job Description

Fairmont Grand Del Mar is an exquisite luxury resort situated in the scenic beauty of San Diego, offering a unique blend of natural charm, modern elegance, and superior guest experiences. Nestled near the picturesque Los Peñasquitos Canyon, this five-star sanctuary combines the tranquility of nature with the sophistication of a luxury hotel environment. The resort boasts 249 elegantly appointed guestrooms and suites, an 18-hole private golf course designed by Tom Fazio, a world-renowned spa, and multiple dining venues, including San Diego's only three-Michelin starred restaurant, Addison. Its sprawling 400-acre property features numerous outdoor activities like yoga, meditation, and archery, creating... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • Valid California driver's license
  • CPR certification within 90 days of hire
  • Basic computer knowledge helpful
  • Knowledge of Microsoft Office applications
  • Knowledge of Spa Soft system with training provided
  • Understanding of basic accounting principles
  • Proven customer service and communication skills
  • Ability to multitask and handle stressful situations
  • Willingness to work weekends, holidays, and evenings
  • Professional personal appearance and demeanor

Job Qualifications

  • Must be professional, service oriented, accurate and attentive to detail
  • High school diploma or equivalent preferred
  • Valid California driver's license
  • CPR certification within 90 days of hire
  • Basic computer knowledge helpful
  • Knowledge of Microsoft Office and Spa Soft preferred
  • Basic accounting principles understanding
  • Excellent personal appearance
  • Good verbal and written communication skills
  • Ability to handle stressful situations professionally
  • Ability to multitask while focusing on guest experience
  • Experience in guest service or hospitality industry a plus

Job Duties

  • Oversee front office, reservations, group sales and public area operations
  • Develop and motivate staff to meet and exceed service standards
  • Create and maintain a professional, safe, nurturing and healing spa environment
  • Participate in training for safety, guest service, and team building
  • Address and resolve staff and guest concerns appropriately
  • Assure a clean, sanitary, and crisp spa
  • Work closely with spa reservations, front desk, group sales, and attendant staff to ensure training and support
  • Maintain availability including weekends, holidays, and evenings
  • Attend meetings as directed by management
  • Comply with company safety and health policies
  • Perform receptionist and reservation agent duties regularly
  • Maintain comprehensive knowledge of treatments and products
  • Keep management informed of guest, staff, and program issues
  • Stay current on departmental information
  • Perform other duties as assigned by Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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