Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Arch Amenities Group is recognized as the world’s leading spa, fitness, and leisure firm, renowned for delivering exceptional wellness and recreational experiences across a diverse range of luxury resorts, hotels, and private clubs. Their commitment to excellence has made them a trusted name in managing high-end fitness and spa amenities with an emphasis on quality, professionalism, and customer satisfaction. Arch Amenities Group fosters an inclusive and dynamic work environment, where associates thrive by adhering to their high standards laid out in the Basics to Excellence (BTE) program, the company’s mission statement, values, and brand standards. This approach ensures that every... Show More
Job Requirements
- high school diploma or equivalent
- prior customer service experience
- cash handling experience
- strong communication skills
- organizational skills
- professional appearance and demeanor
- ability to multitask efficiently
- capable of standing for extended periods
- must be able to lift up to 25 pounds
- willing to work nights, weekends, and holidays
- basic computer proficiency
- ability to follow company policies and procedures
Job Qualifications
- high school diploma but college degree preferred
- customer service experience
- previous experience handling money
- excellent communication, customer service skills, and work ethic
- efficient, well organized, and able to handle a variety of duties simultaneously
- professional manner, discretion, and appearance
- excellent verbal and written skills
- energetic, enthusiastic and motivational
- strong team player
- proficient in appropriate computer skills and office equipment
- ability to lift 25 lbs
- availability to work nights, weekends and holidays
- availability to stand for long periods of time
- ability to stand, stoop, kneel, crouch, bend, walk, and talk
- regularly required to use hands to finger, handle, feel or operate objects, tools, or controls
- and reach with hands and arms
Job Duties
- ensures the arch amenities group experience for members and guests by maintaining the standards set in arch amenities group basics to excellence (bte), arch amenities group mission statement/values
- standards and expectations, and arch amenities group brand standards
- adheres to policies of the facility and arch amenities group
- reports any incident or accident to the facility manager
- submits all paperwork and financial reporting, when applicable, in accordance with arch amenities group policy
- develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
- maintains a monthly inventory of supplies and or products, when applicable
- becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
- participates in the manager on duty (mod) schedule, if applicable
- helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
- greets each and every guest with a smile and direct eye contact
- goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc
- ensures proper coverage when it's necessary to leave the area
- keeps area clear of clutter and personal effects
- informs co-worker(s) of pertinent information at the end of the shift
- maintains and updates staff communication book
- informs facility manager of any member, guest, or facility issues
- enrolls members and guests in programs
- makes reservations for spa services and personal training, when applicable
- receives payments for goods and services and properly accounts for the money
- reconciles daily sales, deposits, and receipts, when applicable
- assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events
- additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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