Spa Reception

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Dental

Vision

401k

Job Description

Heritage Companies is a distinguished hospitality group deeply rooted in the culture, spirit, and traditions of New Mexico. The company owns and operates a collection of premier hotels, resorts, and spa properties throughout the state, providing guests with authentic experiences that highlight the unique heritage and vibrant culture of the region. Known for its commitment to excellence and a guest-centric approach, Heritage Companies offer an inviting work environment that values employee growth, engagement, and overall experience. Employees benefit from a range of exclusive perks, including career advancement opportunities across various brands, discounted hotel room rates, and special offers for spa... Show More

Job Requirements

High school diploma or equivalent experience/training
6 months -1 year in customer service experience required
Must be a passionate people person with superb customer service skills
Friendly and warm demeanor with excellent verbal communication
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
Ability to work on your feet for eight hours or more
Must be able to lift/push/reach for/carry 30+ pounds frequently
Spa or hospitality experience a plus

Job Qualifications

High school diploma or equivalent experience/training
6 months -1 year in customer service experience required
Spa or hospitality experience a plus
Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
Must be a passionate people person with superb customer service skills
Friendly and warm demeanor with excellent verbal communication
Ability to multitask while maintaining poise

Job Duties

Work under direction of the Regional Spa Director
Maintain positive and professional approach with employees, coworkers, and guests
Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow
Greet clients as they enter the Spa
Provide clients with tours and information related to the Spa and its features
Answer the telephone identifying yourself, your department, and offering assistance
Effectively selling retail products and promoting spa services
Maintain proper opening/closing procedures and acting responsibly with transactions
Book appointments either by phone or in person and recording the transactions in the appropriate area
Follow daily checklist as detailed on Spa’s list of daily attendant activities
Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag
Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas (fresh water and ice
trash picked up)
Help insure inventory system for supplies, equipment, and merchandise is correctly stocked. When needed establish reorders, or facilitate communication of the need
Keep men’s/ladies spa area clean, orderly, and well stocked with necessary items, throughout scheduled shift
Report any accidents or injuries to the Security Department
Help the Regional Director train newer staff to carry out the basic front desk program as set up and design such to give the maximum efficiency in performance
Carry out deep cleaning tasks and special projects
Other duties as assigned consistent with the functions of this position as needed at any of the properties

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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