Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Fontainebleau Las Vegas is a prestigious luxury resort known for its elegant accommodations, premium amenities, and exceptional guest experiences. As one of the premier destinations in Las Vegas, Fontainebleau offers a sophisticated environment where attention to detail and guest satisfaction are paramount. This iconic property integrates world-class spa services within its vast array of offerings, ensuring guests can enjoy relaxation and rejuvenation during their stay. Fontainebleau is committed to fostering an inclusive and diverse workplace where all team members, referred to as Members, feel valued and empowered to contribute to the company's ongoing success and exceptional service culture.
The S... Show More
The S... Show More
Job Requirements
- Must be at least 21 years of age
- Must be willing and able to work a flexible schedule to include nights and weekends
- Work in a fast-paced, busy, and somewhat stressful environment
- Ability to read and interpret documents in English
- Ability to read and communicate verbally in English
- Written communication skills in English may be required
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- The physical ability to lift and/or move up to 50 pounds and perform various physical activities such as pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing
- Ability to qualify for licenses and permits required by federal, state, and local regulations
Job Qualifications
- Three years of experience in spa operations, spa management, or a related field and/or equivalent combination of education and experience preferred
- At least three years of leadership/management experience in a resort spa or a similar or related field preferred
- Minimum of five years working in a luxury resort setting or similar industry
- Working knowledge of spa booking systems
- Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
- Polished appearance and demeanor
- Excellent guest and team member skills
- Effective time management skills and ability to multi-task in a fast-paced environment
- Extraordinary attention to detail while working under tight deadlines
- Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- Ability to resolve problems to the satisfaction of both the guest and the company
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Duties
- Responsible for recruiting, onboarding, and training all Members in all spa areas
- Manage overall guest satisfaction, establish goals and timeframes, and monitor progress to achieve desired outcomes
- Support the Spa Director and Spa Assistant Director on revenue generating incentives throughout the spa
- Monitor the pricing of competitors, understand the dynamics of the local market and demand generators, provide recommendations on revenue opportunities
- Review reports and analytics and determine the spa weekly and long-range calculations, provide forecasts to spa leadership
- With the assistance of the Group Sales and Service Supervisor, oversee all group and convention bookings for the Spa
- Coordinate the yield management process and manages the spa booking system daily
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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