Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The position of Spa Manager is crucial within a prestigious luxury resort nestled in the renowned Napa Valley, a region celebrated globally for its premium wine country experience. This resort stands out by blending opulent accommodations, exquisite dining, and holistic wellness offerings to deliver an unparalleled guest experience that embodies relaxation and rejuvenation within a sophisticated environment. As a leading luxury spa destination, the resort strives to provide personalized and memorable guest services that emphasize wellness rooted in the natural beauty and resources of Napa Valley. Employing a talented and dedicated team, it sustains a reputation for excellence and innovation... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years of management experience in spa or luxury hospitality
- Proven ability to manage spa operations and P&L
- Strong leadership and team development skills
- Knowledge of relevant regulations and safety standards
- Familiarity with spa POS and scheduling software
- Excellent communication skills
- Ability to work in a fast-paced luxury environment
- Commitment to high-quality guest service and hospitality
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- 3-5+ years of leadership experience in a spa, wellness center, or luxury hospitality environment
- At least 2 years in a supervisory or manager role
- Strong financial acumen with proven experience managing profit and loss and meeting revenue and profit targets
- Demonstrated success in building and leading teams in a high-touch guest environment
- Knowledge of spa software, point of sale systems, inventory control, and scheduling platforms
- Excellent communication and interpersonal skills with ability to influence across departments
- Experience in a luxury resort or hotel spa, ideally in wine country or similar leisure destination is preferred
- Background as a licensed therapist or esthetician is a plus but not required
- Familiarity with Napa Valley market and luxury traveler expectations is preferred
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, and relaxation areas to ensure smooth, consistent service delivery
- Develop, implement, and maintain standard operating procedures for all spa services, guest journeys, cleanliness, sanitation, and safety in compliance with state and local regulations
- Manage scheduling to optimize therapist productivity, guest demand, and labor costs
- Ensure all licenses, certifications, and inspections are current and compliant
- Own the spa profit and loss: forecast, budget, and deliver revenue, gross operating profit, and flow-through targets
- Optimize treatment mix, pricing, and promotions based on demand patterns, competitive set, and guest feedback
- Drive retail strategy including product curation, merchandising, inventory, and shrink management to maximize retail capture and average retail per guest
- Analyze daily and weekly KPIs such as treatment utilization, therapist productivity, revenue per available treatment hour, retail per ticket, payroll percentage, and cost of goods sold, and adjust operations accordingly
- Curate a Napa-specific wellness experience leveraging local ingredients, terroir, and seasonality in treatments and retail products
- Ensure consistent luxury service standards with personalized greetings, consultative treatment recommendations, and warm handoffs to other resort outlets
- Monitor guest feedback channels including post-stay surveys, online reviews, and in-stay feedback, and drive action plans to sustain top-tier satisfaction scores
- Partner with Marketing and Revenue teams to create packages, promotions, and content highlighting spa and wellness offerings such as spa plus tasting menus and couple retreats
- Recruit, train, and develop a high-performing spa team including therapists, estheticians, attendants, front desk staff, and supervisors
- Implement ongoing product and treatment training in partnership with vendors and internal trainers
- Foster a culture of accountability, wellness, and hospitality by conducting regular 1-on-1 meetings and performance reviews aligned with KPIs
- Create and manage incentive programs for upselling, cross-selling, and retail performance while maintaining service integrity
- Collaborate closely with Rooms, Food and Beverage, Sales and Events, and Revenue teams to integrate spa into group offerings such as retreats, weddings, and corporate programs
- Coordinate with Engineering and Housekeeping to maintain spa facilities at luxury standards and minimize downtime
- Provide accurate and timely information to Sales for proposals, site inspections, and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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