Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The hiring resort is a prestigious luxury spa located in the heart of Napa Valley, a world-renowned wine country celebrated for its scenic landscapes, exceptional wines, and upscale hospitality experiences. This resort spa specializes in offering high-end wellness treatments, leveraging the unique terroir and seasonal local ingredients to create bespoke spa journeys that enhance guest satisfaction and complement the overall luxury resort experience. The spa is a key component of the resort's commitment to holistic well-being, offering a comprehensive range of services including massage therapy, skincare treatments, relaxation areas, fitness and wellness programming, along with a curated retail selection that... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality or related field
- 3-5 plus years of leadership experience in spa or luxury hospitality
- Minimum 2 years in a supervisory or management position
- Proven ability to manage budgets and P&L
- Strong organizational and multitasking skills
- Ability to work collaboratively across departments
- Excellent verbal and written communication skills
- Valid spa licenses or certifications as required by local regulations
- Knowledge of spa operations, scheduling, and POS software
- Commitment to delivering exceptional guest service
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- 3-5 plus years of leadership experience in a spa, wellness center, or luxury hospitality environment
- At least 2 years in a supervisory or managerial role
- Strong financial acumen with experience managing P&L and meeting revenue and profit targets
- Proven success building and leading teams in a high-touch guest environment
- Knowledge of spa software, POS systems, inventory control, and scheduling platforms
- Excellent communication and interpersonal skills with ability to influence across departments
- Experience in a luxury resort or hotel spa preferred
- Background as a licensed therapist or esthetician is a plus but not required
- Familiarity with Napa Valley market and luxury traveler expectations preferred
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, and relaxation areas to ensure smooth service delivery
- Develop and maintain standard operating procedures for all spa services, cleanliness, safety, and guest journeys
- Manage scheduling to optimize therapist productivity, guest demand, and labor costs
- Ensure all licenses, certifications, and inspections are current and compliant
- Own the spa profit and loss including forecasting, budgeting, and meeting revenue and profit targets
- Optimize treatment mix, pricing, and promotions based on demand, competitive set, and guest feedback
- Drive retail strategy including product curation, merchandising, inventory, and shrink management
- Analyze daily and weekly KPIs to inform operational improvements
- Curate Napa-specific wellness experiences leveraging local ingredients and seasonality
- Ensure consistent luxury service standards and personalized guest interactions
- Monitor guest feedback channels and implement improvements to maintain high satisfaction scores
- Collaborate with Marketing and Revenue to develop spa packages and promotions
- Recruit, train, and develop spa team members
- Implement ongoing training programs with vendors and internal trainers
- Foster a culture of accountability and wellness through regular performance reviews
- Create and manage incentive programs to encourage upselling and retail performance
- Collaborate cross-functionally with Rooms, Food & Beverage, Sales & Events, and Revenue to integrate spa into resort offerings
- Coordinate with Engineering and Housekeeping to maintain spa facilities
- Provide timely information to Sales for proposals, inspections, and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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