Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional development opportunities
Job Description
W Scottsdale, located at 7277 East Camelback Road in Scottsdale, Arizona, is a vibrant and luxurious destination known for its innovative approach to hospitality and exceptional guest experiences. As a part of the renowned W Hotels brand under Marriott International, W Scottsdale embodies a culture of creativity, inclusivity, and forward-thinking service. The hotel offers an energizing atmosphere that attracts guests seeking unique and memorable stays, blending modern sophistication with the lively spirit of Scottsdale. The property prides itself on delivering top-tier amenities, including its upscale spa facilities, dynamic culinary offerings, and engaging social spaces. Marriott International is committed to equal... Show More
Job Requirements
- high school diploma or GED
- minimum 2 years experience in spa, guest services, or related field
- strong leadership abilities
- effective communication skills
- customer service orientation
- ability to manage financial reports and budgets
- experience with employee training and development
- skills in handling guest complaints
- knowledge of spa services and operations
- availability to work full time on site
Job Qualifications
- high school diploma or GED
- 2 years experience in spa, guest services, or related professional area
- strong leadership and interpersonal skills
- ability to manage budgets and understand financial reports
- excellent customer service and communication skills
- experience in employee training and development
- problem-solving skills
- ability to handle guest complaints and resolve issues
- knowledge of spa operations and services
Job Duties
- assumes the responsibilities of the Spa Director in his/her absence
- ensures all employees have the proper supplies, equipment and uniforms
- comprehends budgets, operating statements and payroll progress reports to assist in financial management
- manages supplies and equipment inventories within budget
- maintains cleanliness of spa and related areas and equipment
- understands the impact of department’s operations on overall property financial goals and manages to achieve or exceed budgeted goals
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- handles guest problems and complaints
- empowers employees to provide excellent customer service
- emphasizes guest satisfaction during all departmental meetings focusing on continuous improvement
- strives to improve service performance
- solicits employee feedback using an open door policy and reviews employee satisfaction results
- ensures employees understand expectations and parameters
- brings issues to the attention of department manager and Human Resources
- observes service behaviors of employees and provides feedback
- participates in employee progressive discipline procedures
- participates in an ongoing employee recognition program
- reviews comment cards and guest satisfaction results with employees
- supports a spa orientation program for employee training
- supervises ongoing training initiatives and conducts training when appropriate
- establishes and maintains open collaborative relationships with employees
- celebrates successes and publicly recognizes team contributions
- ensures property policies are administered fairly and consistently
- assists Spa Director in managing day-to-day spa operations as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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