Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $87,000.00
Work Schedule
Standard Hours
Benefits
bonus eligible
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
employee recognition programs
Training and Development
Job Description
The St. Regis Bal Harbour Resort, located in Bal Harbour, Florida, is a premier luxury destination synonymous with timeless glamour and exceptional service. As part of the distinguished St. Regis Hotels & Resorts portfolio under Marriott International, the resort offers guests a bespoke hospitality experience that blends classic sophistication with modern sensibility. Renowned for its elegant accommodations, world-class amenities, and signature Butler Service, The St. Regis Bal Harbour Resort attracts discerning travelers seeking unparalleled comfort in one of the most coveted locations in Florida. The resort fosters a culture that values diversity, inclusivity, and professional growth, providing employees with the... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in the spa, guest services, or related professional area
Job Qualifications
- High school diploma or GED
- 2 years experience in the spa, guest services, or related professional area
Job Duties
- Assumes the responsibilities of the Spa Director in his/her absence
- Ensures all employees have the proper supplies, equipment and uniforms
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
- Manages supplies and equipment inventories within budget
- Maintains cleanliness of spa and related areas and equipment
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Handles guest problems and complaints
- Empowers employees to provide excellent customer service
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Strives to improve service performance
- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
- Ensures employees understand expectations and parameters
- Brings issues to the attention of the department manager and Human Resources as necessary
- Observes service behaviors of employees and provides feedback to individuals
- Participates in employee progressive discipline procedures
- Participates in an on-going employee recognition program
- Reviews comment cards and guest satisfaction results with employees
- Supports a Spa orientation program for employees to receive the appropriate new hire training
- Supervises on-going training initiatives and conducts training when appropriate
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- Celebrates successes and publicly recognizes the contributions of team members
- Ensures property policies are administered fairly and consistently and disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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