Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional development opportunities
Job Description
The role of Spa Manager is a leadership position responsible for overseeing all aspects of the spa’s operations, ensuring the delivery of exceptional guest experiences while achieving strong financial performance. This full-time position offers a competitive base salary ranging from $80,000 to $95,000, depending on experience. The Spa Manager will lead daily operations including managing front desk activities, locker rooms, treatment sessions, relaxation zones, and potentially fitness and wellness offerings. They will develop and enforce standard operating procedures aligned with regulatory standards, optimize scheduling for therapist productivity and guest demand, and ensure all licenses and certifications remain compliant. Financial stewardship... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- Minimum 3 years of spa or wellness leadership experience
- Proven supervisory or management experience
- Strong financial management skills
- Familiarity with spa operations software
- Exceptional interpersonal and communication skills
- Ability to work collaboratively with cross-functional teams
- Willingness to maintain up-to-date licenses and certifications
- Flexibility to work weekends or holidays as needed
Job Qualifications
- 3-5 plus years of leadership experience in a spa, wellness center, or luxury hospitality environment
- At least 2 years in a supervisory or managerial role
- Strong financial acumen with experience managing profit and loss statements and achieving revenue and profit goals
- Demonstrated ability to build and lead effective teams in a high-touch guest setting
- Knowledge of spa software, point of sale systems, inventory control, and scheduling platforms
- Excellent communication and interpersonal skills with the ability to influence across departments
- Experience in a luxury resort or hotel spa is preferred
- Background as a licensed therapist or esthetician is a plus but not required
- Familiarity with Napa Valley market and luxury traveler expectations is advantageous
Job Duties
- Oversee daily spa operations including front desk, locker rooms, treatment rooms, and relaxation areas
- Develop and maintain standard operating procedures for spa services, cleanliness, sanitation, and safety
- Manage therapist scheduling to optimize productivity, balance guest demand, and control labor costs
- Ensure compliance with all licenses, certifications, and inspections
- Own spa profit and loss forecasting, budgeting, and delivery of revenue and profit targets
- Optimize treatment mix, pricing, and promotional strategies based on demand patterns and guest feedback
- Drive retail strategy including product curation, merchandising, inventory, and shrink management
- Analyze key performance indicators such as treatment utilization, therapist productivity, and revenue per treatment hour and implement necessary course corrections
- Curate Napa-specific wellness experiences leveraging local ingredients and seasonality
- Maintain consistent luxury service standards including personalized greetings and consultative treatment recommendations
- Monitor guest feedback and implement action plans to maintain high satisfaction scores
- Partner with marketing and revenue teams to develop spa packages and promotions
- Recruit, train, and develop a high-performing spa team
- Facilitate ongoing product and treatment training with partners and internal trainers
- Foster a culture of accountability, wellness, and hospitality through regular performance reviews
- Create and manage incentive programs for upselling and retail performance
- Collaborate with Rooms, Food and Beverage, Sales, and Events teams to integrate spa offerings into resort packages and drive total revenue
- Coordinate with Engineering and Housekeeping for spa facility maintenance
- Provide timely support to Sales for proposals and VIP itineraries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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